Outsourcing Center, Kathleen Goolsby, Senior Writer
Understanding people’s expectationss and how people think differently from culture to culture will improve the chances for success in an offshore outsourcing relationship. Here’s what you need to know about China, Ukraine, and India, as well as insights into offshore service provider selection criteria and determinants for success.
Outsourcing Center, Kathleen Goolsby, Senior Writer
BPOMS, a service provider for mid-market companies, offers tier-one services with a willingness to customize the solution and provide on-demand pricing options.
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
A new report from Deloitte Consulting discovered financial institutions are reshaping themselves before our eyes. They will be forever changed by globalization, according to Peter Lowes. Fact: In 2001 less than 10 percent of the financial services industry had moved work offshore. Today, 75 percent have. Here’s what’s really happening.
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
This was one of the first North American offshoring relationships. Nortel outsourced to India in 1991 because it couldn’t find enough employees with the specialized knowledge it needed. At same time, Wipro wanted to expand beyond India. The timing was right for both partners to attempt something new. What’s remarkable: both partners are still happy after 16 years!
John Harney, Business Writer
In 2005 the housing market was hot. Mortgage lenders received more applications than they could handle. But in Miami they were not getting motivated, dependable, high-quality staff to process mortgage applications and the attendant materials that accompanies them. Outsourcing to India expedited loans and eliminated mistakes.
Outsourcing Center, Kathleen Goolsby, Senior Writer
Investing in innovation is critical to business success, especially in highly competitive industries such as the airline industry, which was hit hard with cost constraints after the September 11, 2001 terrorist attacks. Yet, British Midland Airways has been innovating and achieved many firsts in service quality. Outsourcing the highly specialized area of revenue accounting had a major impact on cash flow.
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
Supplier consolidation. The arrival of a buyer’s market. Multi-vendor strategies gain the upper hand. Read about 17 things that will shape the FAO market next year.
Outsourcing Center, Kathleen Goolsby, Senior Writer
The outsourcing industry is changing, and there are some new risks. This article is full of tips for mitigating risks in six elements of outsourcing.
Outsourcing Center, Kathleen Goolsby, Senior Writer
Offshore outsourcing is changing dramatically. Read about the changes and their implications for buyers and providers of outsourced services.
Paul Nowacki, Associate Principal, Everest Group
Since 2004, almost all third-party outsourcing contracts included an offshore component. Today buyers want to know how to maximize the rewards and minimize the risks. Paul Nowacki and Sonal Singla address those questions.
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