Tag: Infosys BPO

Collaborative Partnership Supports P&G’s Customer Focus

Collaborative Partnership Supports P&G’s Customer Focus

2014 Outsourcing Excellence Awards Most Collaborative Procter & Gamble and Infosys BPO “We look at partners differently, selecting partners who strive for innovative solutions.  Supporting each strategic partner is a deliberate process that facilitates a unique, collaborative relationship.” Damon Frost, Director, Global Business Services, Procter & Gamble With hundreds of the world’s best known brands, […]

How is Outsourcing Facing Adulthood’s Challenges and Opportunities? – Part 2 | Article

How is Outsourcing Facing Adulthood’s Challenges and Opportunities? – Part 2 | Article

Ritesh Idnani is the chief operating officer of Infosys BPO and one of the 15 members of the executive leadership team at the Infosys group of companies. He successfully helped scale Infosys’s BPO business from $43 million in FY 2005 to $427 million in FY 2010. Based in New York City, Idnani focuses on managing […]

How is Outsourcing Facing Adulthood’s Challenges and Opportunities? – Part 1 | Article

How is Outsourcing Facing Adulthood’s Challenges and Opportunities? – Part 1 | Article

Ritesh Idnani is the chief operating officer of Infosys BPO and one of the 15 members of the executive leadership team at the Infosys group of companies. He successfully helped scale Infosys’s BPO business from $43 million in FY 2005 to $427 million in FY 2011. Based in New York City, Idnani focuses on managing […]

Infosys Builds Outsourcing Partnership in Mining Sector to Solve Procurement Labor Shortages and Integrate PO with FAO | Article

Infosys Builds Outsourcing Partnership in Mining Sector to Solve Procurement Labor Shortages and Integrate PO with FAO | Article

What happens in an outsourcing relationship when the two partners are willing to go beyond each of their comfort zones to solve an intractable problem? Answer: a win-win for both partners as well as the relationship itself. This is the story of how Rio Tinto, a leading international mining group, and Infosys BPO, its outsourcing […]

2011 Outsourcing Excellence Awards Finalists | Article

2011 Outsourcing Excellence Awards Finalists | Article

Announcing the FINALISTS for the 2011 Outsourcing Excellence Awards and Service Provider Excellence Awards. These deserving relationships are now in the final judging stages – winners will be notified the week of February 21st!!       AstraZeneca/Tata Consultancy Services AT&T Services Inc./Cognizant Technology Solutions US. Corporation Barclaycard US/Firstsource Best Buy/Accenture Bharti Airtel Limited/Firstsource Carillon […]

Business Process as a Service – The Next Wave of BPO Delivery | Article

Business Process as a Service – The Next Wave of BPO Delivery | Article

Business process as a service (BPaaS) is emerging to be a BPO game-changer reminiscent of Software as a Service (SaaS) a decade ago. Specifically, BPaaS is adding arrows to organizations’ outsourcing quiver in how they approach their finance and accounting and other back-office functions. “Businesses that leverage traditional outsourcing deals are looking to move off […]

Upcoming Changes Point to Need for Buyers of Outsourcing Services to Alter their Way of Thinking | Article

Upcoming Changes Point to Need for Buyers of Outsourcing Services to Alter their Way of Thinking | Article

Outsourcing Center asked leading outsourcing service providers about their predictions as to the biggest changes that will impact outsourcing buyers over the next five years. Their answers clearly point to a need for buyers to alter their thinking about how, when, and why they engage with providers of outsourced services. Extreme performance requires elasticity Joanne […]

Forces of Change Shaping Outsourcing Solutions | Article

Forces of Change Shaping Outsourcing Solutions | Article

Like a pre-storm sky, a look at the investments outsourcing service providers are currently undertaking presents evidence of tremendous change over the next five years. They’re mapping out a new course, and buyers of outsourcing services need to understand where providers are headed so they can make informed decisions. Outsourcing Center asked 12 leading ITO […]

Outsourcing Experts Discuss New Flexible Pricing Models | Article

Outsourcing Experts Discuss New Flexible Pricing Models | Article

Outsourcing Center assembled a panel of industry experts to discuss the changes in outsourcing contracts and pricing models over the next two to five years. Their insights reveal buyers and providers will approach outsourcing initiatives differently than in the past. Q. Outsourcing pricing models and contract vehicles have evolved over the past few years. How […]

Risks and Complexities in Outsourcing Decisions in the Midmarket | Article

Risks and Complexities in Outsourcing Decisions in the Midmarket | Article

For the most part, industry experts say the midmarket is poised for significant growth in outsourcing during the next five years. However, some point out that the nature of midsized companies may hinder growth. Outsourcing Center interviewed providers and advisors serving the midmarket regarding upcoming changes in this market and the risks and challenges that […]

Hot Spots for Growth in Outsourcing | Article

Hot Spots for Growth in Outsourcing | Article

Which industries will experience a surge in outsourcing in the next few years, and what risks will buyers of those services face? Are there business processes or functions that will begin turning to outsourcing in the next two to five years? What value opportunities and risks will they bring? In what geographic regions will companies […]

Infosys BPO Ltd. – Powered by Intellect, Driven by Values | Service Provider

Infosys BPO Ltd. – Powered by Intellect, Driven by Values | Service Provider

Infosys BPO Ltd., the Business Process Outsourcing subsidiary of Infosys Technologies, was established in April 2002. Since then, it has grown consistently to close FY 2009-10 with revenues of $352.1 million. Our company has centers in India, the Czech Republic, China, the Philippines, Poland, Mexico, the USA, and Brazil, and employs over 19,300 people. Infosys BPO […]