From Help Desk To Partnership | Article
Two years ago, in January, 1997, ING Barings decided to outsource management and first level support of its help desk function in Hong Kong.
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Two years ago, in January, 1997, ING Barings decided to outsource management and first level support of its help desk function in Hong Kong.
John Fretwell had a problem. His company, ING Barings Securities (Hong Kong) Limited, needed to improve the quality of service provided through their whole organization, as part of a fast track upgrade program for their equity business.
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