Tag: insurance

EXL Named a Major Player in Utilities Customer Operations

EXL, a leading business process solutions company, has announced it has been recognized as a Major Player in a new IDC MarketScape: Global Professional Services Firms for Utilities Customer Operations, 2015 Vendor Assessment. “We are delighted to be recognized as a Major Player in the IDC MarketScape for our utilities customer operations,” said Madhavi Dahanukar, […]

By May 27, 2015 Read More →
Insurance Forecast: The 13 Big Challenges of 2015 or How to Leave the ’80s Behind | Article

Insurance Forecast: The 13 Big Challenges of 2015 or How to Leave the ’80s Behind | Article

The premise of the best-selling book “Who Moved My Cheese” was that people and companies needed to be flexible and willing to change when their environment did. When the Outsourcing Center asked four of the outsourcing experts in the insurance space to enumerate the biggest challenges the insurance industry faces in 2015, the unifying answer […]

Enabling Greater Adoption of Private Exchanges

Enabling Greater Adoption of Private Exchanges

Setting the Stage Private exchanges are preconfigured online marketplaces that allow employees to shop for healthcare and other benefits. They are quickly gaining ground as an outsourcing opportunity for employers in the administration of traditional health and welfare benefit programs in tandem with a new dimension—outsourcing employee services related to healthcare. A recent Deloitte Consulting […]

Five Reasons Why Non-US Providers Are Beefing Up Their US Centers and Why This is Good for Outsourcing

Five Reasons Why Non-US Providers Are Beefing Up Their US Centers and Why This is Good for Outsourcing

Non-US-based outsourcing service providers are currently beefing up their US operations. A constellation of events are making this beneficial for both outsourcing buyers and providers. “Every provider wants a US presence,” observes Denis Winkler, Director at Alsbridge. “And if they already have a presence, it’s growing.” Some of the factors creating this new geographical attitude […]

Big Data Trends 2014: New Uses, New Challenges, New Solutions

Big Data Trends 2014: New Uses, New Challenges, New Solutions

It’s hard to find a business enabler that’s evolving as quickly as Big Data analytics. This undisputed darling of the loyalty program and retail world has now infiltrated nearly every industry, from transportation and healthcare to insurance and supply chain management. It’s the catalyst for a new marketing mindset, where targeted offers are not only […]

Virtusa — Accelerating Business Outcomes | Service Provider

Virtusa — Accelerating Business Outcomes | Service Provider

Virtusa Corporation (NASDAQ: VRTU) is a global IT services company that combines innovation, technology leadership and industry solutions to transform the customer experience. Virtusa provides a broad range of IT consulting, systems implementation and application outsourcing services through an optimized global delivery model. Through our industry leading platforming process, Virtusa focuses on delivering business results […]

Collaboration, Communication and Trust Keeps the Boeing-Aon Hewitt Partnership Flying High | Article

Collaboration, Communication and Trust Keeps the Boeing-Aon Hewitt Partnership Flying High | Article

2013 Outsourcing Excellence Awards BEST PARTNERSHIP: The Boeing Company and Aon Hewitt  “It’s not just about giving honest feedback. To be a good partner, you have to be willing to get honest feedback, go to the reflection pool and take a close look at what your own organization needs to change.” Debra Bodhaine Senior Manager, […]

Outcome-based Pricing: A Growing BPO Trend | Article

Outcome-based Pricing: A Growing BPO Trend | Article

Outsourcing the back office has been around for decades. But today there is a new way service providers are actually charging for these BPO services. It’s called outcome-based pricing. “Outcome-based pricing is a growing trend,” observes Dennis Winkler, head of the BPO practice for Alsbridge. He predicts in the near future most mortgage loan originations […]

BancTec – iBPO – The Smarter Way to Outsource | Service Provider

BancTec – iBPO – The Smarter Way to Outsource | Service Provider

BancTec is a global leader in business process outsourcing (BPO), providing financial transaction automation and document management services for organizations seeking to drive efficiency in their financial and back-office processes. Headquartered in Dallas with clients in 50 countries, BancTec leverages its proprietary IP and deep expertise to deliver flexible, focused solutions across the financial services, […]

Unlocking the Value in Application Outsourcing Relationships | White Paper

Unlocking the Value in Application Outsourcing Relationships | White Paper

Although the concept of application optimization is not new, the way companies approach optimization is shifting.  In the past, optimization, if addressed at all, was regarded as a one-time consulting service, handled by an unrelated, third-party vendor.  Today, successful companies are taking a more holistic approach — working with a service provider who can deliver […]

Legacy Systems Rescue for the Insurance Industry | White Paper

Legacy Systems Rescue for the Insurance Industry | White Paper

Insurance providers, laboring under legacy systems built up over decades, are in desperate need of systems transformation to compete for new customers and business in a rapidly evolving industry. But building a traditional business case for IT systems modernization, based upon the justification that consolidating aging and redundant legacy systems will reduce maintenance, support, upgrade […]

Is Your Organization Ready for the Cloud? | White Paper

Is Your Organization Ready for the Cloud? | White Paper

Sweeping change is difficult for any organization. But in an industry such as insurance whose operations are tethered to a complicated aggregation of legacy systems, will the organization’s ability to adapt and embrace cloud-based technology be especially challenging? Cloud-based products represent the industry’s greatest opportunity to move the dial forward. Implementation of private or public […]

NIIT Technologies Inc – global IT services company | Service Provider

NIIT Technologies Inc – global IT services company | Service Provider

NIIT Technologies Inc is a publicly held global IT services company operating in 14 countries and certified at highest process and security levels. It focuses on Insurance, Travel, Logistics & Hospitality, Financial Services, Media and Healthcare in North America. It is ranked as the third best outsourcer in the world by Data monitor Black Book […]

Independent Insurance Agencies Embrace Outsourcing to Thrive in a Challenging Market | Article

Independent Insurance Agencies Embrace Outsourcing to Thrive in a Challenging Market | Article

It’s not easy being an independent insurance agent these days. Margins are down, the market is soft and direct sellers are promoting a virtual, ‘click-and-pick’ approach to an industry traditionally built on personal relationships and trust. To increase profitability, these agencies have to run lean, automating as many processes as possible. However, even with the […]

Underwriting a New Method of BPO | Article

Underwriting a New Method of BPO | Article

In 1995 the stock market was beginning to take off. Fidelity & Guaranty Life Insurance Company, based in Baltimore, Maryland, wanted to introduce new products as quickly as possible to take advantage of the public’s growing excitement with insurance products tied to stocks.