Infocrossing is an IT supplier on the move. Editor Beth Ellyn Rosenthal finds out the lessons an outsourcing pioneer has learned over the past 30 years. Zach Lonstein shares his wisdom and his predictions.
Four primary areas of risk await buyers of outsourced services in 2006. Industry experts share their recommendations for handling them.
Where will suppliers outsource work in the next couple of years? And why? There are dramatic changes in attitudes toward this decision!
A new buzz surrounds IT outsourcing. Buyers are taking a new tactical approach to ITO. They want technical innovation, worry about security, and are embracing multisourcing. Read what the experts think will happen in 2006.
When Sunoco decided to transform its IT infrastructure, it performed 90 percent of its IT services in-house. After an honest assessment of its deficiencies, the refiner decided to outsource 90 percent of its infrastructure to multiple suppliers. The key to that successful transformation was changing how Sunoco defined the work, according to Tim Murtha. From his new book.
When Sunoco decided to transform its IT infrastructure, it performed 90 percent its IT services in-house. After an honest assessment of its deficiencies, Sunoco decided to outsource 90 percent of its infrastructure to multiple suppliers. This Q&A describes the changes outsourcing has brought to the refiner.
Read about ITO in 2005: the move to global sourcing, the impact of Sarbanes-Oxley, and new activities for ASPs.
As outsourcing changes, so do the risks. An OutsourcingCenter poll discovers why rising interest rates and the promise of combining voice and data in one network using VoIP technology are creating new risks for the industry.
Sephora had aging infrastructure. Outsourcing gave it an IT makeover, with newer, better technology at the same cost.
Next January Microsoft is no longer offering standard support for Exchange 5.5. (i)Structure’s new iConnection program manages that email program for you. It has upgraded virus protection and spam filters and guarantees email is available 99.99 of the time.
In part 4 of this four-part series on business transformational outsourcing, we share three essential principles for structuring a BTO relationship for successful outcomes.
Unlike traditional ITO or BPO, achieving business transformational outsourcing goals requires specific relationship and contractual components. In this third article in our BTO thought leadership series, we share information crucial to successful BTO initiatives.
Business transformation outsourcing is the industry’s new buzz word. What exactly is it? Senior writer Kathleen Goolsby polled suppliers and has a definitive answer buyers need to know. First in a four part BTO series.
What happens after your ERP implementation or other IT initiative stalls or worse, fails? Here’s how a leading company successfully recovered from such a situation in rapid time and came out even stronger than planned.
CIOs: What should you do if you discover you’re paying too much or your service provider is having financial difficulties? Mike Jones, a former CIO who’s now CEO of (i)Structure, shares some thoughts about possible courses of action.
How well does your IT outsourcing perform? (i)Structure created a simple test you can take on the Web to answer that question.