Tag: ITIL

Defining, Maximizing and Measuring IT’s Business Value | Article

Defining, Maximizing and Measuring IT’s Business Value | Article

Wipro Voice: A Discussion with Deepak Jain, Senior Vice President and Head of TIS “You can see computers everywhere but in the productivity statistics.” — Robert Solow, Economist The CEO wants to know how to transform IT from a cost center to a game changer. The CIO wants to run IT like a business. The […]

Eight Biggest Areas of Risk for Buyers of Outsourcing Services | Article

Eight Biggest Areas of Risk for Buyers of Outsourcing Services | Article

New delivery models, new pricing models, service providers’ new marketing strategies, moving up the value chain to intellectual arbitrage, new technologies, real-time customer interaction, globalization, and new standards and regulations – these factors set the stage for risks for buyers of outsourcing services in the next two to five years. (Read Forces of Change Shaping […]

Predictions: Marketplace Turmoil and Change in How Outsourcing Relationships Work Over the Next Five Years | Article

Predictions: Marketplace Turmoil and Change in How Outsourcing Relationships Work Over the Next Five Years | Article

Getting from A to Z (from the current state of outsourcing relationships to the future state of how relationships will need to work in order to bring about the outcomes that buyers demand) is not an easy path, and some providers will fall away during that journey. In addition, cloud computing changes the entire picture. […]

How to Engineer Successful Change Management in ITO | Article

How to Engineer Successful Change Management in ITO | Article

Why is IT change management so difficult? Martin Erb answers the question and provides insight into making change easier in ITO.

How Service Management Software Solutions Enhance Outsourcing Relationships | Article

How Service Management Software Solutions Enhance Outsourcing Relationships | Article

Currently, a growing number of enterprises expect service providers to use service management tools, especially those aligned to ITIL v3 best practices in managing services as a business. This article discusses the trends around uses and benefits of such tools, their differences in value and approach, and how the tools enhance even the soft relationship skills in an outsourcing arrangement.

What You Need to Know to Avoid Outsourcing Risks in 2007 | Article

What You Need to Know to Avoid Outsourcing Risks in 2007 | Article

The outsourcing industry is changing, and there are some new risks. This article is full of tips for mitigating risks in six elements of outsourcing.