Tag: ITO

What is Outsourcing?

What is Outsourcing?

Outsourcing, which by definition is the transfer of ownership of a process to another company, is not a new concept—almost every organization outsources some aspect of its business. A paint company may outsource the manufacture of its paint cans; a mobile network may outsource its billing and collection activity; an auto manufacturer may outsource its […]

ITO, BPO Industry Veteran John Eagleson Joins Pace Harmon as Principal

Adding a key industry veteran to its proven team of business transformation and outsourcing advisors, Pace Harmon has announced the appointment of John Eagleson as Principal. With a strong background of executive-level management consulting and as a financial services industry executive, Eagleson brings a new capability to Pace Harmon via his specialization in Human Capital […]

By April 16, 2015 Read More →
Mphasis pulls back on BPO business

Mphasis pulls back on BPO business

MUMBAI: Mid-size software services firm Mphasis is pulling back on its domestic BPO business as it looks to raise margins that have touched an all-time low, people with knowledge of the matter told ET. Bengaluru-based Mphasis has been struggling over the last few years as its major shareholder Hewlett-Packard passes on less work to it […]

Infosys, Wipro Scrambling to Secure $2 Billion Worth of Contracts

Infosys, Wipro Scrambling to Secure $2 Billion Worth of Contracts

  BENGALURU: With an eye on regaining double-digit growth rates, former IT sector stars Infosys and Wipro are scrambling to fight and protect top outsourcing contracts worth more than $2 billion ( Rs 12,000 crore) that will expire this financial year, executives familiar with the discussions said. At Infosys, chief executive Vishal Sikka has personally taken […]

Top 9 Innovation Trends in Outsourcing for 2015

Top 9 Innovation Trends in Outsourcing for 2015

Robotics, Analytics or Multi-channel enagagement? This report explores the innovative practices businesses are implementing in their outsourcing agreements. It is based on 100 in-depth interviews with senior outsourcing buyers. More than four fifths (83%) of buyers say they have experienced innovation in their outsourcing relationships Nine in ten (92%) say their outsourcing partners want to […]

Damm Group Equips Field Sales Team with New Levels of Data and Insight through Mobile Solution Developed with Accenture

BARCELONA–(BUSINESS WIRE)–Damm Group, the Spanish beverage company, has implemented a mobile application which allows its salesforce to make data-driven decisions when negotiating commercial agreements, and to more effectively target promotional activity. Developed by Accenture (NYSE:ACN), the new application integrates an SAP® CRM solution with Microsoft Windows® 8 tablets to provide sales representatives and distributors with […]

Infosys to Support Strategic IT Transformation at TNT

BANGALORE, March 2, 2015 /PRNewswire/ – Infosys (NYSE: INFY), a global leader in consulting, technology, outsourcing and next-generation services, today announced it has signed a five-year agreement with the leading global express delivery company TNT, to help TNT simplify and transform its technology applications. As part of its turnaround and transformation strategy called ‘Outlook’, TNT is overhauling its […]

Zensar Technologies Announces Significant New Deals in Infrastructure Management

Zensar enhances its portfolio to create a rich and comprehensive set of services to meet the infrastructure needs of its clients January 29, 2015, Westborough, MA Zensar Technologies, a leading software services and infrastructure provider, announced significant multimillion dollar deals in its Infrastructure Management (IM) Business in the U.S. in the last month, and plans […]

How Outsourcing Has Changed

How Outsourcing Has Changed

Outsourcing is not new—almost every organization outsources some aspect of its business. A paint company may outsource the manufacture of its paint cans; a mobile network may outsource its billing activity; a hospitality chain may outsource medical waste disposal; an auto manufacturer may outsource servicing; and an IT company may outsource its janitorial services. Outsourcing […]

How Managed Cloud Produced Big Business Benefits for Sony Playstation

How Managed Cloud Produced Big Business Benefits for Sony Playstation

2014 Outsourcing Excellence Awards Best ITO—Infrastructure Sony Playstation and Oracle “We were able to achieve our goal of creating an outsourcing center of excellence due to Oracle’s willingness to take a long-term view of the relationship and the exceptional efforts of my business application team.”    Sreedhar Vaidyanathan, Sony Computer Entertainment America, Playstation Business Unit […]

Six Reasons Why Europe Is Now the Fastest-Growing Outsourcing Market

Six Reasons Why Europe Is Now the Fastest-Growing Outsourcing Market

Europe has edged out the US—and every other geography—as the leading outsourcing market in the last two quarters of 2013. A recent study found  Europe had a 43 percent global market share of outsourcing deals, beating the US’s 35 percent. In addition, Europe accounted for two of outsourcing’s megadeals valued at $1 billion or more. […]

Top Five Reasons for IT Directors to Outsource IT Services

Top Five Reasons for IT Directors to Outsource IT Services

Fear of surrendering control is probably the main factor holding many IT directors back from realizing the benefits of outsourcing IT services. But if you can find an IT services supplier who will work with you in a genuine partnership, understanding the specific needs of your business, it soon becomes clear that this fear is […]

The Biggest Hiring Mistakes CIOs Make and How to Avoid Them

The Biggest Hiring Mistakes CIOs Make and How to Avoid Them

In companies large and small, the role of IT has dramatically changed. Instead of a cost center, it has become a business enabler—a problem solver charged with both innovation and keeping the underlying infrastructure running. At the same time, multi-sourcing with a variety of providers is now the norm. In the future, a mid-size company […]

Is Your IT Vision 20/20 or Do You Need Corrective Lenses? Take the Test Here

Is Your IT Vision 20/20 or Do You Need Corrective Lenses? Take the Test Here

It has happened to the best of us. We think our vision is just fine, thank you, until our annual eye exam.  In one fell swoop, we discover that our outlook has been a little blurry. That we were missing the detail, the fine print, the leaves on the tree, and who knows what else […]

Tying the Knot on Service Levels and Business Satisfaction | Article

Tying the Knot on Service Levels and Business Satisfaction | Article

While companies are striving to acquire greater economic benefits from its IT, business operation end users rarely are concerned about technology delivery costs. Internal customers’ concern is: will IT work when it is needed without disrupting business operations. If IT services are disrupted, it is difficult to assess penalties on an internal IT delivery organization […]

Superior Applications Services Help Manage Print-to-Digital Transformation | Article

Superior Applications Services Help Manage Print-to-Digital Transformation | Article

2013 Outsourcing Excellence Awards Winner BEST IT APPLICATIONS: Dex One and HCL “I’ve been in outsourcing engagements before, and our relationship with HCL America has definitely exceeded my expectations.” Eugene Kovnatsky, Vice President of Consumer Platforms Engineering, Dex One Dex One, a leading marketing services company in the United States, has approximately 1,500 dedicated marketing consultants […]