Tag: JEA

Best-Performing Utility Company Creates Shareholder Value through Employees | Article

Best-Performing Utility Company Creates Shareholder Value through Employees | Article

In the midst of nationwide high levels of customer dissatisfaction with their utilities companies, one company has a goal to be the best service provider in the US by 2007. They’re well on the way, having exceeded their internal targets for 2003. This is the story of how they did it–by using an outsourced solution to improve employee performance.