Tag: Joe Vales

Five Executives Remember Creating BPO at PwC | Article

Five Executives Remember Creating BPO at PwC | Article

What was in the water at Pricewaterhouse Coopers (PwC) that made its outsourcing team the founders of BPO? In just five years (1996-2001) the PwC team looked into their crystal balls, wrote on napkins how they thought things could go, and then worked hard to make their theories a reality. They created roads when there […]

15 Years Later, the PwC BPO Team Continues to Shape the BPO Market | Article

15 Years Later, the PwC BPO Team Continues to Shape the BPO Market | Article

When someone writes the definitive book on the growth of the global outsourcing market, there will be a chapter on how the Pricewaterhouse Coopers (PwC) BPO group shaped and drove the BPO marketplace in the late 1990s. Started in 1996, the PwC BPO group grew to $520 million in annual revenue by the end of […]