Eric Rea, president of se2, believes outsourcing may be one of the best ways for insurance companies to survive the current difficult times. He sees them as a call to action to make the necessary changes to an outmoded business model. se2 even has an innovative way to finance the transition.
Steve Stubitz leads HP’s BPO business for the Americas. He explains why the lessons of Jerry McGuire resonate and suppliers need to send the A-team on every transition. Read his take on what’s up with BPO.
Thanks to a new outsourced health information management system, West Branch Regional Medical Centers’s paper deluge and records access challenges are a thing of the past. What’s more, the solution is more than paying for itself.
A Balanced Approach to Offshore Outsourcing: Gain Strategic Improvements in Business Performance | White Paper
This informative white paper from Keane, Inc. discusses leveraging offshore outsourcing to improve business performance. Although the quest for cost savings inspired initial forays into offshore outsourcing, companies are now using offshore delivery to achieve significant improvements in business performance — transforming outsourcing from a tactical and technical point solution to a long-term business strategy […]
Toyota Motor Sales realized it was time to upgrade its IT systems. Outsourcing saved money and created greater efficiencies because the auto maker was able to use its existing (and expensive) talent more effectively.
One of the big selling points of business process outsourcing is its ability to substitute cheaper resources for more expensive ones. Is this a myth or a reality? Can an internal shared services center do the job as well?
The biggest risks for businesses are they take too long to change, they do the wrong thing or they don’t do their job well, says Michel Janssen, chief operating officer of the Outsourcing Center. Outsourcing can mitigate much of that business risk by sharing the risks as well as the gains with the outsourcing supplier. Outsourcing supplies you with someone who is totally focused on your success, continues Janssen.
United Parcel Service (UPS) delivers three million packages a day. While the delivery company had no trouble managing its enormous fleet of brown trucks and the location of its packages, it had difficulty capturing the billing data on those packages. It took 14 days before the company had the billing criteria for any package, information necessary to begin the accounts receivable process. Two weeks is a long time to be without its hard earned cash.