Tag: KPIs

Deal Dynamics—Outsourcing Models That Will Thrive in 2014

Deal Dynamics—Outsourcing Models That Will Thrive in 2014

In 1984, Wendy’s coined the slogan “Where’s the beef?” For outsourcers, the answer in 2014 is unanimous—it’s business outcomes. Gone are the days of labor arbitrage. “Technology is changing so fast that the focus is now on outcome-based models where value is driven from measuring business impacts and linked to compensation,” predicts Lalit Dhingra, President […]

Boot Camp for Superior Business Outcomes

Boot Camp for Superior Business Outcomes

Consider Olympic track stars. They each have different backgrounds, styles and countries of origin, but only one thing really matters in the end: the person who runs the fastest is the one who wins the gold medal. To get that competitive advantage, the athlete needs more than muscular legs and a good pair of running […]