Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
Transactions engines rev up value in HR outsourcing. Will they work as well with other BPO processes? Peter Bendor-Samuel looks at the workings of transaction engines in the finance and accounting space.
John Harney, Business Writer
MetLife needed to improve its claims processing. ACS now does the job up to nine times faster, up to 75 percent cheaper and with 40 percent more accuracy using offshore labor.
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
Finance and accounting outsourcing has gone beyond transaction processing to enter the realm of business transformation. Today, chief financial officers require data to help them make better financial decision.
Outsourcing Center, Kathleen Goolsby, Senior Writer
When 2002 dawned, there was a dearth of credible service providers. Then three different kinds of providers stepped into the breach. The result: broader offerings for today’s buyers.
Stephen Dunn, Principal, Everest Group
Using an offshore service provider can be a daunting task. Stephen Dunn describes the options for both buyers and service providers.
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
Brigade managed customers as a CRM supplier. Now it wants to manage employee, supplier and investor relationships, too, as an Enterprise Resource Manager.
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
Is offshore outsourcing safe in today’s warring world? Here’s what’s happening in India, Russia and the Philippines.
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