You don’t need statistics to know a third of companies never answer their customers email queries. Outsourcing email to Indian companies has benchmarks of two to six hours. It’s a better way to keep customers happy with their customer service.
Transactions engines rev up value in HR outsourcing. Will they work as well with other BPO processes? Peter Bendor-Samuel looks at the workings of transaction engines in the finance and accounting space.
MetLife needed to improve its claims processing. ACS now does the job up to nine times faster, up to 75 percent cheaper and with 40 percent more accuracy using offshore labor.
Finance and accounting outsourcing has gone beyond transaction processing to enter the realm of business transformation. Today, chief financial officers require data to help them make better financial decision.
When 2002 dawned, there was a dearth of credible service providers. Then three different kinds of providers stepped into the breach. The result: broader offerings for today’s buyers.
Using an offshore service provider can be a daunting task. Stephen Dunn describes the options for both buyers and service providers.
Brigade managed customers as a CRM supplier. Now it wants to manage employee, supplier and investor relationships, too, as an Enterprise Resource Manager.
Is offshore outsourcing safe in today’s warring world? Here’s what’s happening in India, Russia and the Philippines.
When downsizing earlier this year closed The In7 Company’s back office — including the termination of six staffers who handled the books, company executives at the apparel importer feared its finances would fall into disarray.
One of the big selling points of business process outsourcing is its ability to substitute cheaper resources for more expensive ones. Is this a myth or a reality? Can an internal shared services center do the job as well?
Economies of scale are the holy grail of outsourcing. Certainly, scale is the most easily understood leverage point in outsourcing. The optimal use of infrastructure and the experience and expertise around a process are what generates the power of economies of scale. Outsourcing is often the only way many buyers can take advantage of this [...]
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