Tag: Latin America

BPO in Brazil Matures, But Focus Remains on Regional Business | Article

BPO in Brazil Matures, But Focus Remains on Regional Business | Article

A recent all-encompassing business process outsourcing contract with a whopping 13-year term is another sign of the booming BPO market in Brazil, which has been growing at an annual average rate of 6.5 percent over the last four years, according to The Brazilian Association of Information Technology and Communication Companies (BRASSCOM). Today, many Brazilian IT […]

How Amcor Achieved IT Business Transformation by Standardizing Processes in 10 Countries Using SAP and a Local Provider | Article

How Amcor Achieved IT Business Transformation by Standardizing Processes in 10 Countries Using SAP and a Local Provider | Article

You are a global company with a common problem: each country handles its BPO processes differently. Executives at corporate have difficulty calculating costs and running analytics since they can’t get an accurate overall picture because they have to compare apples with oranges. One solution: harmonize and standardize global processes using one ERP system. How do […]

Belatrix – Software Product Development Services | Service Provider

Belatrix – Software Product Development Services | Service Provider

Belatrix Software Factory is a software product development outsourcing vendor originally from Argentina and with delivery centers in Argentina, Peru, and China. Belatrix specializes in providing nearshore and blended-shore outsourcing services for complex and demanding software development and software quality assurance engagements. By leveraging its nearshore location and full overlap with US-EST time zone, Belatrix […]

Hot Spots for Growth in Outsourcing | Article

Hot Spots for Growth in Outsourcing | Article

Which industries will experience a surge in outsourcing in the next few years, and what risks will buyers of those services face? Are there business processes or functions that will begin turning to outsourcing in the next two to five years? What value opportunities and risks will they bring? In what geographic regions will companies […]

4th Source – U.S.-Based Nearshore Provider Knows Proximity Matters | Service Provider

4th Source – U.S.-Based Nearshore Provider Knows Proximity Matters | Service Provider

Outsourcing service provider 4th Source was founded on the principle that “Proximity Matters.” Utilizing our Latin American nearshore Centers of Excellence in Argentina, Brazil, Costa Rica and Mexico, 4th Source positions itself to both complement and extend the internal staff of each company we work with. Our mission is to deliver the cost benefits of […]

Infosys BPO Ltd. – Powered by Intellect, Driven by Values | Service Provider

Infosys BPO Ltd. – Powered by Intellect, Driven by Values | Service Provider

Infosys BPO Ltd., the Business Process Outsourcing subsidiary of Infosys Technologies, was established in April 2002. Since then, it has grown consistently to close FY 2009-10 with revenues of $352.1 million. Our company has centers in India, the Czech Republic, China, the Philippines, Poland, Mexico, the USA, and Brazil, and employs over 19,300 people. Infosys BPO […]

How Outsourcing Transformed a Hotel Operator into a Services Company | Article

How Outsourcing Transformed a Hotel Operator into a Services Company | Article

When this outsourcing relationship started, Grupo Posadas was a hospitality provider in Latin America. Today, it has transformed itself into a services company with multiple revenue streams in a variety of vertical markets. Grupo Posadas formed four new companies based on the platform it created with Oracle On Demand.

The Case for Open Source | Event

The Case for Open Source | Event

Download the handout from the webinar by Softex presented on May 18, 2010.

Guidelines for Maximizing Your Return on Remote Infrastructure Management Outsourcing (RIMO) | White Paper

Guidelines for Maximizing Your Return on Remote Infrastructure Management Outsourcing (RIMO) | White Paper

Why do some organizations achieve more value from outsourcing than others? The answer to this question – in a RIMO context – is the focus of this white paper. Essentially, the buyer controls the amount of the ROI in a Remote Infrastructure Management Outsourcing (RIMO) arrangement because the buyer’s up-front decisions – before signing a […]

How Your Company Can Benefit from Brazilian Service Providers Using Open-Source Solutions | White Paper

How Your Company Can Benefit from Brazilian Service Providers Using Open-Source Solutions | White Paper

Two trends are converging to create significant value for enterprises and midmarket companies seeking cost-effective IT solutions to support their business growth. The first trend is the increasing adoption of open-source software; the second is the strategy of moving outsourced work to low-cost nearshore locations rather than to distant offshore companies. The recent economic downturn […]

BDO Annual Technology Report Finds CFOs Outsourcing More Work to China, India, Reversing Last Year’s Trend | Article

BDO Annual Technology Report Finds CFOs Outsourcing More Work to China, India, Reversing Last Year’s Trend | Article

What a difference a year makes. A 2009 study of American chief financial officers in U.S. high-tech companies predicted the new hot location was the United States. The 2010 study discovered the opposite: China and India regained their position as the primo offshoring locations for IT services, according to Don Jones, Partner, International Tax Services […]

A.T. Kearney Study Compares U.S. Cities and Latin America for Offshore Outsourcing | Article

A.T. Kearney Study Compares U.S. Cities and Latin America for Offshore Outsourcing | Article

In addition to great beaches, Latin America is also becoming a popular offshore outsourcing destination. How do Argentina, Brazil, Chile, Costa Rica, and Mexico compare to Tier 2 cities in the United States? A.T. Kearney’s annual study, while global in scope, attempts to compare them from a regional perspective. The company ranked Brazil the No. […]

Application Development Outsourcing Provides Transformation for Motorcycle Assembler in Latin America | Article

Application Development Outsourcing Provides Transformation for Motorcycle Assembler in Latin America | Article

Auteco Kawaski, a larger motorcycle assembler in Latin American, was unable to track the service and warranty records on individual bikes by either its 300 dealers or 350 service shops. A Colombian supplier, PSL, created the application to do just that.

Why Chile Is Becoming an Offshore Destination | Article

Why Chile Is Becoming an Offshore Destination | Article

Today, companies are outsourcing to other places in the world besides Asia to diversity their risk. Read why both buyers and suppliers are selecting Chile.

Yahoo! Invigorates Its Brand and Reach by Outsourcing to a Brazilian Supplier | Article

Yahoo! Invigorates Its Brand and Reach by Outsourcing to a Brazilian Supplier | Article

In order to remain competitive, search engine provider Yahoo! needed to expand its presence in Latin American markets, searching for a development partner to create hotsites in days, sometimes hours. A Brazilian supplier not only filled the bill but also provides innovation.

Editor’s Corner: Starting a New Nearshore Supplier | Article

Editor’s Corner: Starting a New Nearshore Supplier | Article

In today’s economy, the majority of companies are cutting back to survive the downturn. But Alejandro Graham and Roger Pena are bucking the trend and starting a new company. Their BPO delivery center in Managua, Nicaragua, opens this month. Here is why they feel confident they will succeed.