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Research by three leading companies finds a new trend in contact center outsourcing: a growing preference for domestic or nearshore locations. Why? Greater ease in managing the engagement and lower risk of alienating important customers due to accent and cultural issues. Today, more companies are increasingly reluctant to consider offshore locations. Read about changing landscape and the forces creating that change.
February 1, 2009 |
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In offshore outsourcing it’s rarely a good idea to “put all of your eggs in one basket.” The key is finding the right solution for a business’ needs.
November 1, 2008 |
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Banco de Crédito del Perú (BCP) faced problems with hardware and software refreshing. To complicate matters, the bank had also adopted desktop technology in an ad hoc manner from numerous vendors over many years. Subsidiaries located in different countries had different business cultures and adopted technology their way. Selecting HP’s Access on Demand helped the bank get a handle on its vast computer inventory.
April 1, 2008 |
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Knowledge Process Outsourcing may become the fastest-expanding outsourcing initiative in the next 12 months, especially across Europe. Here’s what you need to know about KPO trends, the value proposition, and how to select a KPO service provider.
October 1, 2007 |
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Tolerance Masters, an aerospace manufacturer, had cut all its costs but labor to the bone. It addressed the labor issue by entering a Mexican maquiladora program. The result: 30 percent profit growth and a modest raise for its US employees.
February 1, 2006 |
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How much money do companies really save offshoring? This new study answers that question scientifically: 63 percent saved more than 30 percent and 14 percent banked more than 50 percent.
March 1, 2005 |
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Locations like Brazil and Argentina may compare favorably with current offshoring favorites such as Delhi and Shanghai, a new study by global real estate firm Jones Lang LaSalle found. Read about the up-and-coming offshore locations.
December 1, 2004 |
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Tomorrow’s clients are looking for ways to gain competitive advantage, to increase efficiency, to transform their workforce, and to reach new levels of performance.
February 1, 1998 |
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