Tag: Lloyds TSB Bank

Improving Customer Service Became the Key to Competitiveness | Article

Improving Customer Service Became the Key to Competitiveness | Article

The worldwide mortgage markets have seen significant change even before today’s credit crunch. Cheltenham & Gloucester (C&G), the mortgage arm of the Lloyds TSB Group, had to change its fundamental business model to compete. Outsourcing and offshoring gave the mortgage operations the remodel it needed.

Outsourcing Allows British Banks to Check Out of Check Processing | Article

Outsourcing Allows British Banks to Check Out of Check Processing | Article

Two big banks in England needed to upgrade their check clearing operations. But they didn’t want to invest in the process due to falling volumes. Outsourcing helped them gain access to new technology as well as lower costs.