Innovation is the lifeblood of entrepreneurial companies such as Inherited Health™, an online resource for information about health risks, but it’s also imperative that such companies deliver new products to the market in a short time frame and at the lowest cost. Those were the business challenges – along with having only a handful of [...]
The biggest challenge with service provider governance is designing a good program that minimizes the increased workload of already-stretched resources. Linda Tuck Chapman shares how to design and deploy a governance program that focuses on service provider performance and risk management.
Giving up control over the outsourced process is a basic principle in how outsourcing works, but many buyers find it difficult to do this at the outset of a relationship. An Outsourcing Center study looked at the factors that cause initial discomfort and what makes a buyer feel comfortable enough to turn over control to the provider.
What are the real risks in offshoring both ITO and BPO work? Professor Ravi Aron, John Hopkins University, says understanding those risks helps buyers set up procedures to make their offshore engagements more successful.
Consumer-directed healthcare (CDH) is causing payors to determine how to meet the challenge of adjusting existing technology so it services individual clients, not just groups. Payors have four choices. One of those, a CDH defined-care platform in an outsourced model is finding great success in the marketplace. Here’s why.
How does a start-up airline offer classy customer service and save well over a million dollars in up-front capital? Easy–outsource the function. Alpine Access, a provider of home-based employee CRM agents, recruited, screened, and hired ExpressJet’s agents in a matter of weeks.
Outsourcing, seen by some as a relinquishment of control over corporate activities, can provide distinct advantages to a company. Christian Marchetti, Managing Director, Accenture HR Services, and Alex Wilson, Group HR Director, BT, examine the role of outsourcing and how an outsourcing relationship can be effectively managed to enhance control?and help achieve high performance.
This is the second story in a series on data security. Data threats can cripple any network in virtually the blink of an eye. To protect its network, Swift Energy outsources its network monitoring. It didn’t take long to discover what a wise decision that was.
People are an organization’s number one asset. Yet many hospitals are reluctant to outsource their recruiting process despite a nationwide staffing crisis for fear giving up control over how people enter the organization. Here’s how two hospitals resolved that issue.
“In-sourcing”, “out-sourcing”, “captives”, “third-party”, “onshore”, “near-shore”, “offshore”, “shared services”, “ITO”, “BPO” and many other such words and acronyms have crowded the media over the last decade. This paper by Patni explains the sourcing jargon, compares the pros and cons of some of the sourcing models, and tries to dispel some myths of outsourcing.
Deciding to outsource offshore may seem like a leap of faith. While there is a degree of risk involved, there are, at the same time, wildly differing opinions about the extent and severity of that risk. Download eFunds‘ point of view on managing the risk.
Returns due to sizing errors had been a problem for a company selling children’s clothes on the Internet. Outsourcing solved the problem thanks to the supplier’s analytics.
Companies are outsourcing their payment transactions for reasons other than costs and efficiencies. Find out how this could create opportunities for customer retention and acquisition.
A new study from Accenture and The Economist discovered outsourcing and effective governance can co-exist. In fact, 43 percent reported outsourcing raised the quality of governance and compliance for financial processes at their organizations.
A case for Finance and Accounting Process Outsourcing by iGATE Global Solutions Ltd.
CRM companies used to make their offshore decisions solely on cost. Today there’s a new metric: can the suppliers please picky American customers? Read why Canadian companies are doing a good job.
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