What’s New in BPO | Article
BPO providers predict this year business transformation will become more than just talk. And offshoring will expand into new industries and new geographies. Here’s a BPO road map for 2005.
Tag: "loss of control"
January 1, 2005 | 0 comments | Read More
Ninety Percent of Senior Finance Executives Find Outsourcing Successful According to Surveys | Article
More than 90 percent of financial executives labeled their outsourcing successful. But the big surprise was that cost savings are neither the primary motivation to outsource nor the biggest benefit perceived. At the end of the day, it’s all about customer satisfaction.
December 1, 2004 | 0 comments | Read More
Why not more outsourcing? It’s about control | White Paper
Less than one percent of healthcare organizations outsource their revenue cycle processes because they don’t want to give up control. Capgemini explains why outsourcing routine administrative transactions is actually a better way to control cash flow
August 1, 2004 | 0 comments | Read More
Lou Dobbs: Here’s Why You’re WRONG! | Article
Lou Dobbs has been one of the staunchest critics of offshore outsourcing. Peter Bendor-Samuel sets the record straight and tells him why he’s wrong.
August 1, 2004 | 2 comments | Read More
Gaining Control Through Business Process Outsourcing: Executive Discussion Forum | White Paper
Interest in outsourcing as a tool for control is intensifying, according to results from a survey conducted by Accenture of executives in more than 1,000 consumer goods, manufacturing and service organizations. Complementing this research, senior executives from leading global, national and regional companies devoted a full day in November 2003 to sharing their views on [...]
June 1, 2004 | 0 comments | Read More
Blue-ribbon Teaming for Excellence in Outsourcing | Article
This winning relationship broke our awards scoring records and is undoubtedly one of the world’s most outstanding examples of outsourcing at its best. Owens & Minor outsourced its IT to Perot Systems, and O&M now commands the leading position in its marketplace. But that’s not all. The level of openness and honesty between these two companies is rare in outsourcing. So is their risk-reward structure — and the outcomes they’ve achieved together.
June 1, 2004 | 0 comments | Read More
Partnering for Performance | Article
The city of Minneapolis knew that outsourcing its IT functions and assets to Unisys would enable them to focus on value-added services for internal users and external customers, but there were huge obstacles in front of an outsourcing initiative. So they first researched both successful and failed outsourcing deals to determine what they needed to do upfront to ensure their success.
June 1, 2004 | 0 comments | Read More
High Performance Outsourcing: Gaining Control through Outsourcing in the Manufacturing and Consumer Industries | White Paper
The benefits of outsourcing reach far beyond the well-known advantages of reduced costs and increased efficiency. Outsourcing is being embraced for the ability it gives executives to predict business results and support strategic planning.
April 1, 2004 | 0 comments | Read More
Control: Getting It and Keeping It in BPO | White Paper
For many executives, the greatest challenge of business process outsourcing (BPO) is not operational but managerial. In our research, based on 30 in-depth interviews with senior executives who steer BPO relationships for their organizations, we make three recommendations for how executives get and keep control in BPO. For many executives, the greatest challenge of business [...]
April 1, 2004 | 0 comments | Read More
Growing Beyond Illusions – Guidelines for Changing and Improving Outsourcing Relationships | White Paper
This paper discusses four guidelines to follow in improving an outsourcing relationship. The paper focuses on two case studies where the parties chose to stay involved and focus their efforts on redesigning their relationships.
March 1, 2002 | 0 comments | Read More
