Wipro Voice: How the Evolution of Remote Infrastructure Management Led to Solutions to Today’s Challenges | Article
Remote infrastructure management outsourcing has evolved to meet buyers’ needs, planting the seeds for innovative solutions to today’s tricky IT challenges. Ramachandran Srinivasan, member of the Wipro Council for Industry Research, explains the next phase of evolution looking beyond IT infrastructure management. For more information on the Research Council, visit www.wipro.com/industryresearch or email firstname.lastname@example.org.
Outsourcing to two different suppliers is tricky but doable. But cutting your IT into six different pieces? Sounds like a guarantee for a migraine — but not for the Alliance Group. It has written an outsourcing policy that insures great benefits, including a return on investment of 20 percent.
After Hurricane Katrina, Touro Infirmary’s IT department had to get the IT infrastructure up and running amid the devastation. Siemens stepped in to help even before the two signed a contract so the hospital could reopen. Today the IT department is working on projects like electronic medical records and computerized physician order entry (CPOE) that would have been impossible before.
National Life Group was unhappy with its IT supplier. It did not want to alert this supplier it was shopping, so its new supplier had a difficult time pricing the service since it could do no up-front diligence. Both buyer and supplier were surprised at the magnitude of the surprises. But they worked together through the difficult times, laying the basis for a successful future.
Western Reserve Mutual Casualty had an information bottleneck problem with its quotes. The process took a long time and there was a problem with improper data entry; the quotes were close but off by a few dollars. Outsourcing solved the problem.
This winning relationship broke our awards scoring records and is undoubtedly one of the world’s most outstanding examples of outsourcing at its best. Owens & Minor outsourced its IT to Perot Systems, and O&M now commands the leading position in its marketplace. But that’s not all. The level of openness and honesty between these two companies is rare in outsourcing. So is their risk-reward structure — and the outcomes they’ve achieved together.
The Aberdeen Group reports 70 percent of business applications today are still processed by mainframes. But employees can’t access or share this information using the Web. IBM’s Legacy Transformation Services can help companies make the transition.
How do you fully leverage existing IT resources and maximize the return on (judicious) IT investment. In other words, how do you both control your IT costs and increase the performance of our IT operations? Read this informative paper. Click here to download this white paper
Sunoco cracks its data center challenges by outsourcing its mainframe processing to (i)Structure.
With technology requirements aimed squarely at their weakest point, yet with a goal to be the government’s choice to build 21st-century destroyers, BIW made the strategic decision to outsource all of its IT operations to Computer Sciences Corporation (CSC). We felt CSC would be able to support us in our effort to achieve our goal of being a technology leader and could do it at the rate at which our customer would like to see it done. Bowie admits that BIW had blinders on when it outsourced in November 1996, not realizing the extent of technological advancement that would be required. The original contract spend was about $27 million, and it has now grown to include new services and a value of nearly $50 million over four years. Because its customer was driving certain initiatives, BIW found it needed new PCs for all employees so that they could do design work more efficiently and win more government contracts.
But, according to Mike Jones, CEO and President of (i)Structure, Inc., because of that latest acorn, something did happen to the manner in which many companies viewed and conducted business into the first few months of the New Year. (i)Structure, Inc., is headquartered in Omaha, Nebraska and is a wholly owned subsidiary of Level 3 communication, Inc. The company provides services in Infrastructure, e business and Applications. Jones asserts that many businesses were hesitant about seeking outsourcing services after all the media coverage of the possible Y2K ramifications. Executives were engrossed in developing strategy and formulating direction. While that mode was prevalent, (i) Structure, Inc saw very few contracts for their services signed and initiated. It was actually around July or August before the majority of agreements were inked and executed.(ASP, outsourcing)
In December 1998 the Port Authority made a strategic decision: it had had enough of mainframes. It wanted to take a different route and move to client/server applications off an NT server. So Bertocci and her staff decided to outsource all its mainframe applications. These include financial, human resources, payroll, scheduling, vehicle dispatch and vehicle maintenance.
Unisys’ has the ability to implement and operate an entire IT (Information technology) process, but it also has the skills to provide expertise in the smaller functions within the operation. Mainframe services is one of several niches that Unisys provides its customers that prefer to selectively outsource.
There are many reasons for a company to choose outsourcing, but usually not included among them are averting natural disasters. Well, it is now safe to add it to the list. Unisys’ service center in Eagan, Minnesota is equipped to the hilt with IT (information technology) security…
The Emergence of the Network. Outsourcing of the network management function is not yet as widespread as Information Technology (IT) outsourcing. However, that situation is changing as networks assume more and more importance in networks.
Major changes are taking place at General Motors. After an approximate 12-year relationship with EDS as the sole provider of IT services, GM’s Locomotive Group is moving into a multi-vendor relationship, with Computer Sciences Corp. (CSC) joining EDS as an IT provider.