Tag: managing outsourcing

Five Success Factors for Outsourcing

Five Success Factors for Outsourcing

Today, the focus of outsourcing is around scaling and flexibility. Outsourcing partners have reached levels of maturity that are very different than they were a decade ago. This is because of cultural change, the fact that collaboration technologies have improved and the tools to manage outsourcing have been significantly refined. Now, a remote workforce has […]

Governance (Finally) Grows Up | Article

Governance (Finally) Grows Up | Article

Outsourcing processes are well-established and well-embedded in today’s organizations. That’s because the history of outsourcing is fairly rich — some global airlines like British Airways were outsourcing their business processes to companies in New Delhi in the 1980s. Yet, there isn’t a CIO around who won’t have a disaster story to narrate on their outsourcing […]