No one wants to wait three months to be paid. The Department of Surgery outsourced its bill collection, which cut day in accounts receivable from 94 to 50. But the change wasn’t easy; the two partners had to change how the surgeons operated (their back office.)
Outsourcing saved Oregon $6 million the first year it outsourced a portion of its Medicaid program. The state’s return on investment: between $4.40-$4.80 for every dollar it sent to the supplier and healthier citizens.