A new report from the Everest Research Institute found the midmarket accounted for more than half the full-service HRO transactions. Eight trends are converging to make it the fastest-growing segment of the HRO market.
To paraphrase Mark Twain, the demise of ASPs has been greatly exaggerated. They are experiencing a remarkable resurgence, as enterprises small and large embrace their offerings. And one ASP, salesforce.com, just went public with the highest first-day price rise so far this year.
Residential Realtor Keller Williams® is in a hyper growth mode. It wanted to attract young brokers, who expect cutting edge technology. The broker outsourced an intranet, which acted as a magnet and made the document-driven transactions easier.
Last year the BPO niche provider market was on fire, especially in the small and medium-sized business realm. Consolidation this year will cause some suppliers to disappear but others will do very well sticking to their niche. Read why.
Five trends are reshaping ITO. Hot new markets and business transformation outsourcing are two of the major trends altering the landscape.
Your Web site requires massive updates, often several times a day. This includes time sensitive information that remains online just a few hours. Who ya gonna call? An outsourcer.
This paper discusses the new multi-client shared services outsourcing model. Readers will learn why it’s growing in popularity with mid-size companies, how it differs from a one-size-fits-all (ASP) model, and how it enables end-to-end services and industry-specific solutions.
An insurance brokerage was expanding rapidly. But doing IT the old way hindered that growth. Revamping the infrastructure in-house would have cost more than the agency’s annual revenues. Outsourcing IT turned out to the best policy.
Pan American Life Insurance is a moderately sized firm. But its future growth depended on creating a customer service division on a par with its larger and better funded competition. The insurer realized it needed to upgrade its existing 20-seat call center and make it more technology based. We wished to create a contact center that would allow us to do many of the same things that larger contact centers are developing, said Charles Jorge, second vice president, CRM/corporate sales training and research.
The trend to outsource non-core business processes is ‘irreversible,’ says John Barnsley, global leader for Business Process Outsourcing for PricewaterhouseCoopers (PwC), and is steadily moving to include multiple activities. Barnsley attributes an overall increase in acceptance of BPO as an important strategic tool to the rapid transformation in technology. Constant change, accelerated by the Internet, has altered companies’ risk equations.
Executives who know how to fix computer code but also understand the IRS code are the people who run reSOURCE Partner associates (rSP), an ASP supplier in Columbus, Ohio. The two-year-old firm, which specializes in both the technical and the business side of applications, provides complete application hosting, application management and business process outsourcing using PeopleSoft’s Human Resources and Financial applications. (The firm selected PeopleSoft after an extensive one-year search in 1996.).
Outsourcing ERP: Companies like Clarent Corp. often find themselves in a bind. Clarent is a mid-market company that has seen explosive growth since its inception in July 1996. And the voice over IP technology company expects to see even more growth into the next millenium. Growth is never a bad thing, but finding ERP solutions for a company as dynamic as Clarent can be.
Outsourcing ERP: Mid-size companies have IT problems too, much like large companies. And just because they are mid-size doesn’t mean their problems are. They need the same type of ERP solutions that Fortune 1,000 companies are getting
Last December, the stocks of the five biggest ERP application vendors plummeted as low as 65 percent after several investment firms predicted that they couldn’t sustain their soaring growth rates. This prediction came on the heels of the knowledge that more than 60 percent of Fortune 1,000 companies had already implemented core ERP applications. With this realization in hand, ERP firms decided to head into unchartered territory and prove the investment firms wrong.
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