Tag: mobile

How to Build Customer Loyalty

How to Build Customer Loyalty

Building long-term loyalty requires having a strategic program in place. Customized loyalty programs can be expensive and beyond the budget of retailers; sometimes, retailers may not be able to stitch together a loyalty program that leverages all their brands; and often retailers may not be able to create the team, resources, operations, applications and continuous […]

Value Driven Sourcing in the Digital Era: The New Playbook

Value Driven Sourcing in the Digital Era: The New Playbook

The Business Services Sourcing industry stands to enter a profound period of unprecedented change driven by digitization affecting nearly every type and size of business.  Surviving the next decade demands that the providers of these services undergo a fundamental reinvention of their businesses—from their commercial models, through what and how services are delivered, to the […]

Managing Enterprise Mobility in a Bring-Your-Own-Device World: Trends, Challenges and the Role of Outsourcing | Article

Managing Enterprise Mobility in a Bring-Your-Own-Device World: Trends, Challenges and the Role of Outsourcing | Article

It is the era of the 24/7 employee – but no one seems to be complaining. Cloud computing, collaboration convergence and the need for access-on-the-go have driven a surge in mobility technologies. Instead of wanting to “get away from it all,” people want to take it all with them – accessible through the lightweight devices […]

How is Outsourcing Facing Adulthood’s Challenges and Opportunities? – Part 1 | Article

How is Outsourcing Facing Adulthood’s Challenges and Opportunities? – Part 1 | Article

Ritesh Idnani is the chief operating officer of Infosys BPO and one of the 15 members of the executive leadership team at the Infosys group of companies. He successfully helped scale Infosys’s BPO business from $43 million in FY 2005 to $427 million in FY 2011. Based in New York City, Idnani focuses on managing […]

Mobile Apps, Social Media Are the Trends in Applications Development Outsourcing | Article

Mobile Apps, Social Media Are the Trends in Applications Development Outsourcing | Article

A Discussion with Dmitry Loschinin, CEO of Luxoft How is the move to mobility affecting ITO? What impact have social networks had on the ITO scene? What are buyers demanding now? Is there a shift in ITO buyer locations? Outsourcing Center talked with Dmitry Loschinin, CEO of Luxoft, a Russian-based IT services provider about the […]

A Roadmap for Retailers in the New Era of Urbanomics | Article

A Roadmap for Retailers in the New Era of Urbanomics | Article

Wipro Voice: A Conversation with Bhanumurthy, Sr VP, RCTG Business, Wipro Technologies New urban markets, accessible technologies, changing social patterns, and a cautious return of consumer spending are brokering new opportunities for retailers. What are the strategies, tools, and technologies that make the road ahead a smooth ride? The first decade of the 21st century […]

Ten Megatrends Transforming the Retail Landscape | White Paper

Ten Megatrends Transforming the Retail Landscape | White Paper

The retail landscape is forever altered by the escalating demands of the Millennial generation, social media, mobile communications and more. This dramatic shift is driving the need for a radically different shopping experience. Cognizant has compiled shopper data from over 2,000 shoppers to reveal the most important retail challenges and opportunities ahead to help you […]

Study Shows Outsourcing Best Practices are Changing | Article

Study Shows Outsourcing Best Practices are Changing | Article

In outsourcing, “best practices” are a method, procedure, activity, technique, or process known to produce desired outcomes. Who deems them to be the “best?” Often, it’s an industry or association regulation or recommendation. Sometimes, it’s an expert opinion such as those from an analyst or consulting firm; at other times, it’s a service provider or […]

Managing Outsourced Data Securely | Article

Managing Outsourced Data Securely | Article

“We will see a dramatic change in security becoming a prevalent component of outsourcing contracts over the next five years,” says Jim Motes, Chief Information Security Officer for Dell Perot Systems. As virtualized services in cloud and utility computing technologies become more ubiquitous, they will drive an even deeper focus on security. A virtualized environment […]

Start-Up Uses Offshoring to Bring Its Product to Market Faster | Article

Start-Up Uses Offshoring to Bring Its Product to Market Faster | Article

You’re at the grocery store check-out and you want to print out money-saving coupons from your cell phone. Or, you’re a tourist lost in a strange town and need to print out a map from your mobile device. Airprint Networks is working on that application. It outsourced to a Chinese supplier to get its product to market now.

Up to My Knees in Alligators: What Executives Need to Know About Supporting a Remote and Mobile Workforce | White Paper

Up to My Knees in Alligators: What Executives Need to Know About Supporting a Remote and Mobile Workforce | White Paper

This white paper describes the rapidly changing remote support services market and examines the increasingly complex issues driving current problem and support failures. It concludes with an effective solution for these business challenges, along with the rationale for the solution’s successful outcomes.