Tag: mobility

Infosys, ATP Announce Strategic Technology Partnership

Infosys (NYSE: INFY), a global leader in consulting, technology, outsourcing and next-generation services, and ATP, the governing body of men’s professional tennis, announced a strategic partnership to leverage the latest technological advances in mobility, cloud and analytics to transform the experience of tennis fans and players the world over. As part of this partnership, Infosys […]

By September 16, 2015 Read More →
Blindsided by the Hype Around On-Demand IT? Here’s the Skinny to Keep You Updated

Blindsided by the Hype Around On-Demand IT? Here’s the Skinny to Keep You Updated

The combination of technological advances around cloud, mobility, big data, analytics and virtualization has redefined how IT Services are estimated, shaped, delivered, maintained and billed. The days of fixed-everything are over. In today’s volatile markets, the fixed-everything model is ludicrous. Businesses want flexible, on-demand, right-sized solutions to fit their immediate business needs. But the marketing […]

Dell Enhances Portfolio with ThingWorx IoT Services for Enterprise Customers

Dell Services has an agreement with ThingWorx, a PTC business, aimed at helping customers on their IoT journey via the ThingWorx IoT platform. Dell Services offers a combination of technology and business expertise to help customers reduce the time, cost and risk required to build innovative Internet of Things (IoT) applications. As a part of […]

By June 3, 2015 Read More →
Top 9 Innovation Trends in Outsourcing for 2015

Top 9 Innovation Trends in Outsourcing for 2015

Robotics, Analytics or Multi-channel enagagement? This report explores the innovative practices businesses are implementing in their outsourcing agreements. It is based on 100 in-depth interviews with senior outsourcing buyers. More than four fifths (83%) of buyers say they have experienced innovation in their outsourcing relationships Nine in ten (92%) say their outsourcing partners want to […]

Top Four Reasons to Outsource Managing BYOD

Top Four Reasons to Outsource Managing BYOD

One way to manage the complexity and bring down the pain of Bring Your Own Device (BYOD) adoption is to outsource the complete process—the strategy, plan, implementation, onboarding users, support and maintenance. Along the way, outsourcing will improve the ability to build an innovative application ecosystem that is robust, improves employee satisfaction and delivers enhanced […]

Is Your Maintenance & Support Approach Making Your IT Sick?

Is Your Maintenance & Support Approach Making Your IT Sick?

Rx for World Class Support: A Dose of Prediction Leads to Problem Prevention I just returned from a fantastic week on Italy’s Amalfi Coast to celebrate my mother’s birthday!  A trip that we’d talked about for years, planned last minute in April and started to regret in May. How could anyone regret a trip to […]

Beware the IT Midlife Crisis

Beware the IT Midlife Crisis

It’s happening at a record rate. Twenty years, thirty years into a successful long-term relationship, something snaps.  All of a sudden, that hot young thing that everyone’s talking about looks a lot better than the reliable, predictable world back home.  You’re not unhappy.  After all, you’ve grown up with what you have, you’ve seen each […]

Focus and Trust Help Mobiltel Deliver Customer-centric Services

Focus and Trust Help Mobiltel Deliver Customer-centric Services

2014 Outsourcing Excellence Award Best Going the Extra Mile Mobiltel and Amdocs  “By working with a best-in-class service provider as Amdocs, we have been able to focus our efforts in going the extra mile for our customers by launching new services and providing unparalleled customer support.” Plamen Zyumbyulev, Director Network and IT Operations The Bulgarian […]

Outsourcing Brings Benefit to BT

Outsourcing Brings Benefit to BT

Outsourcing Excellence Awards 2014 Best Telecom BT Group plc and Wipro     “Wipro’s commitment to service delivery has succeeded in significantly driving down our non-paid consumer customer churn. Overall, they’ve helped reduce our operational costs by 31-40 percent.” Neil Rowan, Head of Business Insight and Collaboration, BT Group Billing BT is one of the […]

How Mobile Is Redialing HR

How Mobile Is Redialing HR

Mobile phones have morphed from a communication device to a business tool. HR departments have noticed. They are putting mobile technology in almost every process—from talent acquisition to training to performance reviews. “We see this evolution becoming a revolution,” says Rayanne Thorn, vice president of product marketing and strategy for Technomedia, an integrated global talent […]

Disrupter Turned Destroyer: How Mobility is Killing Corporate Productivity

Disrupter Turned Destroyer: How Mobility is Killing Corporate Productivity

Please silence your smartphone and give this article your full attention. For most people these days, that’s easier said than done. Although the proliferation of mobility has untethered global employees from their desks, provided anytime access to the information they need to do their jobs, and given workforces newfound agility, there is a dark side. […]

The Impact of Wearable Mobile on MDM Strategies

The Impact of Wearable Mobile on MDM Strategies

Move over, Rolex. Step aside, Armani. If the predictions hold true, tomorrow’s corporate climbers will all be ditching the designer accessories for the next big thing: namely, wearable computing devices. From smart watches to augmented reality glasses and contact lenses, today’s emerging tech toys have the potential to become tomorrow’s most valuable business tools. You […]

Making Waves—Cloud Brokerage and Integration

Making Waves—Cloud Brokerage and Integration

Although the definition of cloud computing is still evolving, it hasn’t slowed the adoption of applications being deployed in the cloud. Looking back five years, Ajay Srivastava, VP of Product Management and Strategy at Oracle Managed Cloud Services, recalls early conversations with other IT industry executives about client server computing as the advent to a […]

New Buyer Demands and SMAC Are Changing Both Providers and BPO

New Buyer Demands and SMAC Are Changing Both Providers and BPO

BPO, the outsourcing constant, is continually changing. Here’s the constant: Service providers in 2014 “have to live up to evolved client demands, increased competition and a rapidly changing regulatory environment,” notes Sanjay Jain, chief strategy officer, WNS Global Services. What’s changing is how they are meeting their evergreen challenges…and some new ones, too. Here’s how. […]

Deal Dynamics—Outsourcing Models That Will Thrive in 2014

Deal Dynamics—Outsourcing Models That Will Thrive in 2014

In 1984, Wendy’s coined the slogan “Where’s the beef?” For outsourcers, the answer in 2014 is unanimous—it’s business outcomes. Gone are the days of labor arbitrage. “Technology is changing so fast that the focus is now on outcome-based models where value is driven from measuring business impacts and linked to compensation,” predicts Lalit Dhingra, President […]

Social Media and Mobile Collaboration: Game Changer for Financial Services Industry

Social Media and Mobile Collaboration: Game Changer for Financial Services Industry

For centuries, banks have built their business models on the foundation of customer confidentiality. Secrecy and security are by-words in the world of banking. How can they be expected to embrace social media, a platform where things appear to be “open” and “public”? There is much for banks and financial institutions to worry about when […]