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Tag: "monitoring SLA performance"

A Surprising New Study: SLAs Now Have Teeth | Article

A Surprising New Study: SLAs Now Have Teeth | Article

A new study by Oblicore found 59 percent of its respondents do not monitor their SLAs well. Yet 64 percent have added financial penalties if their suppliers do not perform.

Taking Control of IT Performance | Article

Taking Control of IT Performance | Article

Fifty percent of IT outsourcing contracts for small and medium businesses don’t have service level agreements. Here’s why all buyers need them and… which ones to have …to increase your chances of outsourcing success.