A Surprising New Study: SLAs Now Have Teeth | Article
A new study by Oblicore found 59 percent of its respondents do not monitor their SLAs well. Yet 64 percent have added financial penalties if their suppliers do not perform.
Tag: "monitoring SLA performance"
September 1, 2004 | 0 comments | Read More
Taking Control of IT Performance | Article
Fifty percent of IT outsourcing contracts for small and medium businesses don’t have service level agreements. Here’s why all buyers need them and… which ones to have …to increase your chances of outsourcing success.
October 1, 2002 | 0 comments | Read More
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