Tag: mortgage

iGATE’s Differentiation in Delivering Value to Customers | Article

iGATE’s Differentiation in Delivering Value to Customers | Article

iGATE is enjoying significant growth and currently performing strongly in the market with a 200%+ increase in stock price since 2009 and market cap increasing from $300 million to nearly $1 billion. I spoke with David Kruzner, Senior Vice President, about the way iGATE goes to market, its differentiation, and how its customers benefit from […]

Wipro – Enhancing Value over the Entire Relationship Life Cycle | Service Provider

Wipro – Enhancing Value over the Entire Relationship Life Cycle | Service Provider

Wipro Limited is the world’s first PCCM Level 5 and SEI CMM Level 5 certified IT services company. Today, it is a diversified global business conglomerate with a profitable presence in niche market segments of IT solutions and services, consumer products, lighting, furniture, ecology and energy management, water treatment, and hydraulics.  Major group companies include […]

Why Holistic BPO Delivers Better Results | White Paper

Why Holistic BPO Delivers Better Results | White Paper

Taking a holistic approach to BPO services enables transformation, outcome-based solutions, and ensures a company will be able to support future business changes. This paper explains the change in mindset and approach that needs to occur in order to yield these results. Companies must move beyond a focus on labor arbitrage and the traditional view […]

Changes in Outsourcing Will Impact the Way Buyers Make Decisions in 2009 | Article

Changes in Outsourcing Will Impact the Way Buyers Make Decisions in 2009 | Article

Companies are facing new considerations in their decision making at different points in the life cycle of outsourcing. Pricing models, controllability of offshored work, managing outsourcing relationships, and a new source of value creation will impact decisions in 2009. But the biggest impact on decision making will come from a watershed event regarding platform BPO, which occurred in 2008. Here’s what you need to know to be ready for outsourcing decisions in these aspects.

Key Issues in Enabling Transformation in Mortgage Banking | White Paper

Key Issues in Enabling Transformation in Mortgage Banking | White Paper

The mortgage banking industry needs to implement strategies to reduce costs, achieve greater efficiencies and productivity, and innovate to attract and retain customers–doing more but with less capital. Mortgage bankers also need to be able to respond aggressively to a rapidly changing marketplace. This paper discusses a way to address the mortgage banking industry’s operational […]

Electronic Signing Solution Eliminates the Hidden Cost and Process Roadblock in Going From Paper to Digitized Documents | Article

Electronic Signing Solution Eliminates the Hidden Cost and Process Roadblock in Going From Paper to Digitized Documents | Article

Although companies have spent millions on digitizing their documents, they still face a process bottleneck in trying to close sales and other contractual agreements because they have to revert back to a costly paper process to get the documents signed–and that could take days or weeks. Now there’s an SaaS solution that reduces the process to minutes, increases productivity and customer satisfaction, and dramatically takes costs out of the process.

Improving Customer Service Became the Key to Competitiveness | Article

Improving Customer Service Became the Key to Competitiveness | Article

The worldwide mortgage markets have seen significant change even before today’s credit crunch. Cheltenham & Gloucester (C&G), the mortgage arm of the Lloyds TSB Group, had to change its fundamental business model to compete. Outsourcing and offshoring gave the mortgage operations the remodel it needed.

Lenders Benefit When U.S. Law Firm Outsources Their Due Diligence Work | Article

Lenders Benefit When U.S. Law Firm Outsources Their Due Diligence Work | Article

Investors buying loan portfolios want to know about the individual loans in them. Law firms do this for their clients. Before outsourcing, Zarski and Associates hired paralegals who often knew nothing about consumer credit law. Now his supplier iBridge has lawyers in Delhi and Banaglore review the portfolios. I can get an Indian lawyer for $35 an hour and a U.S. paralegal for $50 an hour. Guess which one I’ll take? says David Zarski.

Achieving the Holy Grail in Mortgage Process Outsourcing | White Paper

Achieving the Holy Grail in Mortgage Process Outsourcing | White Paper

Learn how to handle current mortgage industry challenges by using a true variable cost structure that improves cost efficiencies, leads to service and quality improvements and can actually increase revenue.

Mortgage Companies Adopting Outsourcing But Cost is at the Bottom of the List | Article

Mortgage Companies Adopting Outsourcing But Cost is at the Bottom of the List | Article

Cost is the traditional outsourcing driver. But a new Ocwen study found meeting customer expectationss and management accountability were way more important in helping mortgage companies compete.

What is a Good Way to Outsource IS? | Article

What is a Good Way to Outsource IS? | Article

A large Canadian bank wanted to develop a new computer program to support its mortgage accounts. The project director, having enjoyed many successes with IT outsourcing, felt an outsourcing supplier could complete the project faster and better than its in-house programmers……