If your company still holds marketing as sacrosanct and non-outsourceable – even though it has likely embraced outsourcing for other functions – you’re certainly in the majority. Granted, portions of marketing such as creative work, branding and media buying have always been out-tasked to advertising and marketing communications agencies. But with the shift from traditional [...]
Systems In Motion offers business solutions and technology outsourcing services in a unique ‘onshore’ service delivery model. Our delivery model combines onshore delivery centers in US mid-west locations, tightly coupled consulting & delivery expertise, and agile development processes. This ensures efficient, collaborative development and management of technology that is tightly integrated with your internal business [...]
When you begin evaluating service providers the basic requirements are straightforward. You want a provider with expertise in your industry, a deep understanding of your processes and a proven track record of superior delivery. The provider should be responsive, communicate clearly and demonstrate that it wants your business. However, because these are table stakes in [...]
Ritesh Idnani is the chief operating officer of Infosys BPO and one of the 15 members of the executive leadership team at the Infosys group of companies. He successfully helped scale Infosys’s BPO business from $43 million in FY 2005 to $427 million in FY 2010. Based in New York City, Idnani focuses on managing [...]
Every company that relies on a large workforce has one thing in common – the desire to acquire and manage workers in a way that provides the most value without hurting the bottom line. But usually that is where the similarities end. Most companies have unique goals, objectives and challenges of varying complexities that require [...]
Telvista provides English and Spanish contact center outsourcing services to companies that want more from their customer relationships. We believe in delivering what matters most to our clients. By leveraging extraordinary people, process, and technology, we deliver customer service and support solutions that reduce the cost of service, increase customer lifetime value, and create distinct [...]
Belatrix Software Factory is a software product development outsourcing vendor originally from Argentina and with delivery centers in Argentina, Peru, and China. Belatrix specializes in providing nearshore and blended-shore outsourcing services for complex and demanding software development and software quality assurance engagements. By leveraging its nearshore location and full overlap with US-EST time zone, Belatrix [...]
A Discussion with Dmitry Loschinin, CEO of Luxoft How is the move to mobility affecting ITO? What impact have social networks had on the ITO scene? What are buyers demanding now? Is there a shift in ITO buyer locations? Outsourcing Center talked with Dmitry Loschinin, CEO of Luxoft, a Russian-based IT services provider about the [...]
Zalaris is a leading pan-Nordic provider of innovative and cost-effective HR Outsourcing (HRO), HR technology and HR consulting services to large Nordic and international customers. Our smartHR solution powered by SAP HR includes a full service range of comprehensive personnel administrative processes including payroll, employee help desk, talent management and analytics. As an SAP BPO [...]
Peter Bendor-Samuel, Everest Group CEO, discusses how strategic BPO services can help grow your business even while driving bottom-line savings.
Which industries will experience a surge in outsourcing in the next few years, and what risks will buyers of those services face? Are there business processes or functions that will begin turning to outsourcing in the next two to five years? What value opportunities and risks will they bring? In what geographic regions will companies [...]
Scotland is not a low-cost outsourcing alternative. In fact, most of the service providers in Scotland also have operations in low-cost locales. Yet Scotland has become an important part of the global mix. Why? “We have been under a bushel. Now it’s time to come out into the limelight and show the world there are [...]
DATAMARK, Inc. is a BPO/BPR firm that specializes in end-to-end, back-office solutions in transaction processing, customer service, and Finance & Accounting. Based in the United States, DATAMARK employs a global workforce of over 2,000 employees to support Fortune 100 companies in the Banking & Financial, Freight & Transportation, Government, Healthcare, Insurance, Manufacturing, and Marketing & [...]
Outsourcing service provider 4th Source was founded on the principle that “Proximity Matters.” Utilizing our Latin American nearshore Centers of Excellence in Argentina, Brazil, Costa Rica and Mexico, 4th Source positions itself to both complement and extend the internal staff of each company we work with. Our mission is to deliver the cost benefits of [...]
At Aditya Birla Minacs, “inspired every day” is more than a tagline. It is part of our DNA. And it drives every Minacscion to realize our vision and execute on our mission, every day. Our mission is to exceed client expectations every time with our passion for excellence and speed of execution, leveraging our global delivery [...]
Infosys BPO Ltd., the Business Process Outsourcing subsidiary of Infosys Technologies, was established in April 2002. Since then, it has grown consistently to close FY 2009-10 with revenues of $352.1 million. Our company has centers in India, the Czech Republic, China, the Philippines, Poland, Mexico, the USA, and Brazil, and employs over 19,300 people. Infosys BPO [...]
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