Tag: negotiation

Is Your Indirect Sourcing Quietly Draining Your Budget?

Is Your Indirect Sourcing Quietly Draining Your Budget?

A debt-laden consumer gets a money makeover from a celebrity financial expert. The first step?  Taking a long, hard look at spending habits to see where all the money is going.  Inevitably, the financial guru zeros in on the little, seemingly innocuous things—the daily trip to the gourmet coffee shop; the five-dollar fast food lunch, […]

5 “Gotchas” When Negotiating an Outsourcing Agreement | Article

5 “Gotchas” When Negotiating an Outsourcing Agreement | Article

Negotiating a good outsourcing agreement involves much more than just achieving the pricing you desire.  As you go through the process, you will go through the normal “give and take” discussions as you work with your potential provider(s).  However, it is important that you do not focus solely on pricing.  While reducing cost is typically […]

Valuing Contract Terms in Outsourcing Contracts | Article

Valuing Contract Terms in Outsourcing Contracts | Article

If you are an outsourcing customer, an outsourcing agreement is like a three-legged stool. Its value depends on what you agree to buy, what you agree to pay and the terms of the contract. Although the agreement and the other contract terms are often extensive, outsourcing customers often underestimate, or even overlook, the value in […]

Five “Gotchas” When Negotiating an Outsourcing Agreement | Article

Five “Gotchas” When Negotiating an Outsourcing Agreement | Article

While reducing cost is typically the primary benefit of outsourcing, you also want an outsourcing agreement that allows you to realize your immediate and long-term delivery needs, provides contract flexibility and ensures that you receive maximum value for the money you will be spending. To meet those objectives, pay careful attention to the five “gotchas” […]

Seven Action Areas to Strengthen an Outsourcing Relationship | Article

Seven Action Areas to Strengthen an Outsourcing Relationship | Article

An outsourcing provider’s quality of services and the achievement of the agreed-upon mutually beneficial objectives are essential to success. But there are additional actions that service providers and buyers can take to boost the return on investment and increase the life expectancy of their relationship. To identify these relationship-strengthening actions, Outsourcing Center conducted a survey […]

100 Lessons Learned by Buyers of Outsourcing Services | White Paper

100 Lessons Learned by Buyers of Outsourcing Services | White Paper

In studying outsourcing relationships through Outsourcing Center’s annual Outsourcing Excellence Awards program since 1996, Outsourcing Center has aggregated and analyzed the lessons learned – mistakes and successes – by hundreds of buyers of outsourcing services. These 100 lessons learned focus on issues related to each phase in the outsourcing life cycle – provider selection, contract […]

How to Create a Structure for Collaboration in an Outsourcing Relationship | White Paper

How to Create a Structure for Collaboration in an Outsourcing Relationship | White Paper

As organizations move up the value chain to achieve more dynamic outcomes and return on investment from outsourcing, the complexities and business criticality of the functions outsourced also increased. Managing through these complexities, achieving business transformation, and identifying and leveraging the “sweet spots” of value require collaboration between the service provider and client organization. An […]

The South Africa World Cup Shows Providers How to Bid and Keep Outsourcing Business; “Vuvuzela” Aha! | Article

The South Africa World Cup Shows Providers How to Bid and Keep Outsourcing Business; “Vuvuzela” Aha! | Article

Wipro Point of View The soccer fever that gripped the world was over. South Africa, a nation known for poverty, crime, apartheid, Mandela, and a reputation for an inability to execute, became the first African nation to host the World Cup championships successfully. Soccer is known as the ‘’the world game.’’ The enthusiasm, the vibrancy, […]

How a Well-Planned Outsourcing Transition Weathered a Changing Economy and Vendor Challenges | Article

How a Well-Planned Outsourcing Transition Weathered a Changing Economy and Vendor Challenges | Article

There are always unanticipated challenges in even the most well-thought-out transition. This relationship faced two major ones. First, a software vendor tried to extract $300,000 from Dell Services by forcing it to pay a licensing fee. Then, the global recession changed everything. The successful solutions were a harbinger of good things to come.

How Outsourcing Buyers Get Comfortable with Giving up Process Control | Article

Giving up control over the outsourced process is a basic principle in how outsourcing works, but many buyers find it difficult to do this at the outset of a relationship. An Outsourcing Center study looked at the factors that cause initial discomfort and what makes a buyer feel comfortable enough to turn over control to the provider.

Changes in Outsourcing Will Impact the Way Buyers Make Decisions in 2009 | Article

Changes in Outsourcing Will Impact the Way Buyers Make Decisions in 2009 | Article

Companies are facing new considerations in their decision making at different points in the life cycle of outsourcing. Pricing models, controllability of offshored work, managing outsourcing relationships, and a new source of value creation will impact decisions in 2009. But the biggest impact on decision making will come from a watershed event regarding platform BPO, which occurred in 2008. Here’s what you need to know to be ready for outsourcing decisions in these aspects.

Business Process Utility: Accelerating Change Through Standardization | White Paper

Business Process Utility: Accelerating Change Through Standardization | White Paper

Many companies are exploring the value of Business Process Utilities, or BPU, a new delivery model for BPO in which companies trade customization for accelerated implementation and cost savings. Click here to download this white paper

An Investor’s Guide to BPO Economics | White Paper

An Investor’s Guide to BPO Economics | White Paper

An investor’s guide to business process outsourcing (BPO) economics – How to assess technology choices’ impact on company value.

The Deal Zone:  Getting Real About IT Outsourcing Agreements | White Paper

The Deal Zone: Getting Real About IT Outsourcing Agreements | White Paper

There are handbooks and summits to help you learn about the Outsourcing Life Cycle. There are consultants who put their knowledge at your disposal to formulate requirements, advise which terms and conditions to include in agreements, and negotiate deals on your behalf. All of which make it straightforward to develop an outsourcing agreement, right? Learn […]

Commentaries: Building Trust | White Paper

Commentaries: Building Trust | White Paper

Baker & McKenzie decided it was time to publish an article on building trust in the negotiation process. There is nothing new here – just ten simple thoughts were collected from some of their past deal experiences. Many of their thoughts likely apply to almost any relationship deal.

‘Beat the Hell Outta the Supplier’ Negotiation Styles | Article

‘Beat the Hell Outta the Supplier’ Negotiation Styles | Article

Attorney George Atis believes contract negotiation styles should change. His vision of a more collaborative style can cut months from the negotiations and provide more harmony after the lawyers go home.