Cisco Systems Inc., a leading supplier of networking equipment and network management solutions, partnered with Infosys BPO to enhance its World Wide Partner Support Program. Infosys BPO adopted a multi-pronged strategy to create awareness about partner programs at Cisco and ensure consistent support across them. Their robust delivery model, automated processes and best practices helped [...]
Syntel is a leading global provider of custom Information Technology and Knowledge Process Outsourcing solutions that improve quality and reduce costs. Our portfolio of solutions spans the entire range of technical services and process operations for Global 200 organizations in the Banking & Financial Services, Healthcare & Life Sciences, Insurance, Logistics, Manufacturing, Retail, Telecom, and [...]
Latisys was founded in June, 2007 as Managed Data Holdings LLC (MDH), in conjunction with two high-quality private equity investors: Great Hill Partners and Catalyst Investors. Strategically, Latisys is aimed at the operation of enterprise-class data centers across Tier I and Tier II markets in the United States to meet the increasing demand for managed [...]
Insigma Technology Co. has a proven track record as a great partner for organizations looking to transform their business. We help companies bring innovation to their business. We are especially known for creative thinking and innovation around complex IT and business issues. We help our clients move beyond their operational constraints, differentiate their products and [...]
Companies both large and small often choose to outsource their IT departments so they can concentrate on their core businesses. But small and medium businesses (SMBs) have additional challenges. Danya International, a public service company that delivers solutions to government and commercial clients addressing pressing social issues, is a good example. It wanted to focus [...]
Secure-24 delivers IT operations services of an exceptionally high standard for Mission-Critical Application Hosting, IT Infrastructure Outsourcing, and Private Cloud Computing for enterprises and government. By deploying the latest technology, best data center infrastructure tools and skills, our goal is to help each customer meet their unique business and compliance requirements while preserving capital and [...]
T-Systems is a worldwide operating information and communication technology (ICT) provider. It forms the B2B arm of Deutsche Telekom AG, and its central office is located in Frankfurt, Germany. Since December 2007, Reinhard Clemens is the CEO. T-Systems is managing over 1.1 million desktops and supports more than 1.5 million SAP users wordwide. We are [...]
Talecris was a spin-out. The new company had a drop-dead date to separate its IT systems from its parent. This was a complex challenge with much risk. Three weeks after the cut-off date, Talecris faced a business challenge that easily could have put it out of business. Together the partners weathered the storm.
PSEG wanted to increase value on IT spend and tasked CompuCom with providing end-user support services to more than 11,000 users across 85 locations. They’ve worked flexibly together to ensure their interests remain aligned in developing solutions that increase productivity and decrease down time. Within three years, PSEG realized $16 million in IT services cost savings.
This relationship captured the best in show award because it demonstrated excellence in partnering while revamping the city’s IT infrastructure, including installing a city-wide Wi-Fi network. This new infrastructure played a crucial role in the city’s swift response to the I-35 bridge collapse and the success of the Republican National Convention when the entire nation was watching.
When Catapult entered the scene, the GSA had 39 vendors, 12 versions of its e-mail client, and 15 help desks. Each of the 11 regional offices provided its own IT infrastructure services with differing data security standards. Today, GSA has one IT contract and a consolidated infrastructure. Plus, outsourcing has saved American taxpayers $15 million a year.
LEAN, green, and savings now are the mantras of IT buyers today, according to Richard Penn. Even IT pricing is experiencing a metamorphosis. Here’s what buyers and suppliers need to know in today’s brave new ITO world.
Until recently, communication has been one of the most frustrating aspects of work. Now there’s an easy way to find a manager: go to your computer and right click on the colleague’s name. This is possible through the use of unified communication (UC), which increases productivity and eliminates the need to invest in multiple infrastructures.
Outsourcing to two different suppliers is tricky but doable. But cutting your IT into six different pieces? Sounds like a guarantee for a migraine — but not for the Alliance Group. It has written an outsourcing policy that insures great benefits, including a return on investment of 20 percent.
Composite mobile applications yield high strategic advantage, productivity, and profitability. But developing, deploying, and managing these apps is turning the traditional IT model on its head. Here’s what you need to know about these trends impacting CIO and IT group approaches to meeting enterprise needs and how to choose a provider with a mobile platform-as-a-service offering.
Investors buying loan portfolios want to know about the individual loans in them. Law firms do this for their clients. Before outsourcing, Zarski and Associates hired paralegals who often knew nothing about consumer credit law. Now his supplier iBridge has lawyers in Delhi and Banaglore review the portfolios. I can get an Indian lawyer for $35 an hour and a U.S. paralegal for $50 an hour. Guess which one I’ll take? says David Zarski.
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