In addition to the thawing of the market and the increased momentum provided by the economic recovery, 2010 is becoming a very significant year in outsourcing. Buyers across the globe will spend in excess of US$100 billion annually on IT, business process and knowledge process services provided from offshore locations. This is the first year [...]
Industry media, especially over the past two years, often points out that a significantly high number of outsourcing arrangements do not deliver the promised cost savings due to “hidden” costs associated with managing the relationship. This is especially true, the reports state, in outsourcing relationships with an offshore delivery component, where administrative costs increase due [...]
Everest Research Institute’s analysis highlighting trends in outsourcing & offshoring, insights on transaction trends, captive market dynamics, fact-base for Latin American destinations, and more. Click here to download the preview deck. Click here to purchase the complete report.
At Aditya Birla Minacs, “inspired every day” is more than a tagline. It is part of our DNA. And it drives every Minacscion to realize our vision and execute on our mission, every day. Our mission is to exceed client expectations every time with our passion for excellence and speed of execution, leveraging our global delivery [...]
Infosys BPO Ltd., the Business Process Outsourcing subsidiary of Infosys Technologies, was established in April 2002. Since then, it has grown consistently to close FY 2009-10 with revenues of $352.1 million. Our company has centers in India, the Czech Republic, China, the Philippines, Poland, Mexico, the USA, and Brazil, and employs over 19,300 people. Infosys BPO [...]
Download the free webinar handout presented by Everest Group on August 17, 2010.
This is a preview deck. Insights into trends and next generation imperatives for service providers along key components of global delivery – location portfolio, operating model, and talent management.
Leading adopters of global sourcing are building on their successful experiences of offshore IT and transactional process services by offshoring their complex judgment-intensive “knowledge services.” Such services are talent intensive and thus an ideal for leveraging offshore talent pools. This paper presents findings from an Everest Research Institute study analyzing the evolution and maturity of [...]
Barclays Global Retail Bank wanted to consolidate its Indian suppliers. It bought a 50 percent share in Intelenet Global Services to accomplish that. By the time it sold its share, the two had developed such trust the bank allowed Intelenet to handle some processes end to end. That’s when the strategic value occurred.
Download the handout from the free webinar presented by Everest Group on May 13, 2010.
Why do some organizations achieve more value from outsourcing than others? The answer to this question – in a RIMO context – is the focus of this white paper. Essentially, the buyer controls the amount of the ROI in a Remote Infrastructure Management Outsourcing (RIMO) arrangement because the buyer’s up-front decisions – before signing a [...]
Download the handout from the free webinar presented by Everest Group on April 13, 2010.
For many companies, the discussion about outsourcing is no longer “why” or “what” and has turned to “where.” As BPO options increase worldwide, the service delivery location assessment becomes a major component of the provider selection process. The goal is to identify the location that will yield the maximum strategic benefit – combining the best [...]
This is a preview deck. Industry-leading coverage of the global multi-process HRO market, with a focus on market size, transaction characteristics, and supplier evaluation.
This is a preview deck. Data-rich report analyzing the PO market – information on trends to watch out for, PO value proposition, and supplier performance.
What a difference a year makes. A 2009 study of American chief financial officers in U.S. high-tech companies predicted the new hot location was the United States. The 2010 study discovered the opposite: China and India regained their position as the primo offshoring locations for IT services, according to Don Jones, Partner, International Tax Services [...]
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