Expectations for software product development captive centers to deliver cost savings, increased output, and innovation have not been realized causing companies to consider strategic alternatives. Read the full paper from Ness Technologies.
What are the real risks in offshoring both ITO and BPO work? Professor Ravi Aron, John Hopkins University, says understanding those risks helps buyers set up procedures to make their offshore engagements more successful.
USA Technologies had been sending its development work to China. This time it added India to the mix. The result: it cut time to market in half and enjoyed savings of 40 percent.
Low margins and the economy put a U.S. marketing company on the ropes. It had two options: go out of business or outsource. Sending the work to the Philippines has helped it survive and thrive.
Leveraging WTASTM for Green Benefits and Managing Your Test Lab Enviroment Challenges. Until now, many challenges in managing heterogeneous test lab environments could not be overcome with virtualization, due to technology limitations. Companies were forced to use tools for a virtual environment only. Wipro has developed a new solution (Wipro Test Automation Services Framework) that [...]
Outsourcing Center studied cost-reduction data from the 2009 Outsourcing Excellence Awards program. This article discusses the findings from that study including trends in provider selection criteria, factors that led to cost reduction, and the buyers’ use of funds produced by the cost-reduction efforts.
A 2009 BDO Seidman study of American chief financial officers in the high-tech industry predicted there will be a decline in offshoring in 2009. The new hot location: the United States. Read why.
It’s no surprise a lot of clients want to rapidly and dramatically reduce their cost by 25 percent or more, reports Dr. Toshiharu Mogi, group head, Consulting Services. Since capital is difficult to find, he says companies now seek an enterprise-wide solution to gain productivity improvements. He describes nine.
Fletcher-Terry felt pressure from lower-cost competitors just as its manufacturing costs were going up. It knew it had to outsource, but its manufacturing volumes were low. It struck a unique deal with iSUN; it consolidated several lines to generate the volumes its outsourcer required to preserve margins and keep costs down.
In today’s economy, the majority of companies are cutting back to survive the downturn. But Alejandro Graham and Roger Pena are bucking the trend and starting a new company. Their BPO delivery center in Managua, Nicaragua, opens this month. Here is why they feel confident they will succeed.
Mitek Systems had a great idea: the applications developer wanted to turn camera phones into scanning devices so customers could make payments and deposit checks. However, the company lacked the internal staff to develop the application which had to work on four disparate systems. Outsourcing was the answer.
Eric Rea, president of se2, believes outsourcing may be one of the best ways for insurance companies to survive the current difficult times. He sees them as a call to action to make the necessary changes to an outmoded business model. se2 even has an innovative way to finance the transition.
Remote infrastructure management outsourcing has evolved to meet buyers’ needs, planting the seeds for innovative solutions to today’s tricky IT challenges. Ramachandran Srinivasan, member of the Wipro Council for Industry Research, explains the next phase of evolution looking beyond IT infrastructure management. For more information on the Research Council, visit www.wipro.com/industryresearch or email industry.research@wipro.com.
Research by three leading companies finds a new trend in contact center outsourcing: a growing preference for domestic or nearshore locations. Why? Greater ease in managing the engagement and lower risk of alienating important customers due to accent and cultural issues. Today, more companies are increasingly reluctant to consider offshore locations. Read about changing landscape and the forces creating that change.
Outsourcing to two different suppliers is tricky but doable. But cutting your IT into six different pieces? Sounds like a guarantee for a migraine — but not for the Alliance Group. It has written an outsourcing policy that insures great benefits, including a return on investment of 20 percent.
Software service providers in Eastern Europe are at a crossroads. Here’s a view of the current and future perspectives, advice on selecting a provider, and how to tell if an outsourcing provider is a follower or a leader.
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