Tag: omni

Operationalizing Omni-Channel Best Practices Delivers Superior Customer Care

Operationalizing Omni-Channel Best Practices Delivers Superior Customer Care

 Today’s empowered customer interacts via many channels, forcing organizations to evolve in order to provide a seamless, consistent customer experience across all of them. The vast array of channels available to consumers runs the gamut from Web, phone, IVR, mobile applications and self-service to e-mail, video, mobile Web and social media. Consistency among all customer […]