The big headline in BPO: The continuing global economic changes are causing a paradigm shift in the way organizations are doing business, according to Dinanath Kholkar, Head, BFS & INS, BPO Services, Tata Consultancy Services (TCS). “Higher returns on investments, faster turnaround times and the need to reach out to emerging markets are the need [...]
iGATE is enjoying significant growth and currently performing strongly in the market with a 200%+ increase in stock price since 2009 and market cap increasing from $300 million to nearly $1 billion. I spoke with David Kruzner, Senior Vice President, about the way iGATE goes to market, its differentiation, and how its customers benefit from [...]
Sonata Software is a leading provider of IT consulting and software services globally. Combining unparalleled experience, domain expertise, best practices, and comprehensive capabilities across various industries and business functions, Sonata collaborates with customers to help them effectively address their operational challenges and grow their businesses stronger. Headquartered in Bangalore, India, and with a customer base [...]
Outsourcing Center assembled a panel of industry experts to discuss the changes in outsourcing contracts and pricing models over the next two to five years. Their insights reveal buyers and providers will approach outsourcing initiatives differently than in the past. Q. Outsourcing pricing models and contract vehicles have evolved over the past few years. How [...]
For the most part, industry experts say the midmarket is poised for significant growth in outsourcing during the next five years. However, some point out that the nature of midsized companies may hinder growth. Outsourcing Center interviewed providers and advisors serving the midmarket regarding upcoming changes in this market and the risks and challenges that [...]
HR outsourcing went through a shake-out over the past two years due to the continual issues around scope and other challenges that buyers and service providers encountered over the past decade. The dust has settled from the revamping efforts, but there are new challenges on the horizon. Here’s what your company needs to know for [...]
Get a detailed look at the customer requirements, strategy, and success factors required to develop a global delivery network for document processing. This white paper presents a case study that reveals how Swiss Post Solutions and Kofax successfully deployed a solution to deliver document processing services for one of the world’s leading financial institutions. Click [...]
Among the various changes that will impact outsourcing over the next five years, Don Schulman, General Manager of Finance and Administration at IBM, says the first will be a focus on outcomes-based pricing models. “Focusing on clients’ end-to-end processes, the discussion moves to outcomes pretty fast when considering the advantage of an outsourcer doing a [...]
This year we didn’t need a top 10 list of important past events and future predictions. The worst recession anyone still working can remember and its impact is our list. Our experts shared their sage assessments. Here’s what they think: Top Events of 2009: ACS: The global recession – pure and simple. The current downturn [...]
Remote infrastructure management outsourcing has evolved to meet buyers’ needs, planting the seeds for innovative solutions to today’s tricky IT challenges. Ramachandran Srinivasan, member of the Wipro Council for Industry Research, explains the next phase of evolution looking beyond IT infrastructure management. For more information on the Research Council, visit www.wipro.com/industryresearch or email industry.research@wipro.com.
Conventional offshoring of applications can take you only so far. It can decrease your costs, but it can’t increase your power. The time is right to explore new ways to achieve more value from your business applications.
Aligning interests is essential in today’s uncertain economy. Outsourcing relationships come under stress from multiple pressures. The business changes over time and suddenly has different needs than the business that signed the original outsourcing agreement. Or, business conditions change, rendering the initial outsourcing contract unworkable. Companies change complexion through mergers, acquisitions and divestitures, putting pressure on the operative outsourcing agreement.
Question: How do you find the right mix of freedom to get the job done for the supplier and control over the process for the customer? Answer: Performance-based outsourcing contracts.
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