Tag: outcome-based models

Five Success Factors for Outsourcing

Five Success Factors for Outsourcing

Today, the focus of outsourcing is around scaling and flexibility. Outsourcing partners have reached levels of maturity that are very different than they were a decade ago. This is because of cultural change, the fact that collaboration technologies have improved and the tools to manage outsourcing have been significantly refined. Now, a remote workforce has […]

Governance Grows Up as Outcomes Become Key

Governance Grows Up as Outcomes Become Key

Ask 10 people what constitutes a successful long-term outsourcing relationship and you will get 10 different answers. But everyone will say governance is a key driver in every outsourcing relationship, no matter the flavor, and will continue to be as long as buyers and their service providers have to work together. But governance has been […]

Deal Dynamics—Outsourcing Models That Will Thrive in 2014

Deal Dynamics—Outsourcing Models That Will Thrive in 2014

In 1984, Wendy’s coined the slogan “Where’s the beef?” For outsourcers, the answer in 2014 is unanimous—it’s business outcomes. Gone are the days of labor arbitrage. “Technology is changing so fast that the focus is now on outcome-based models where value is driven from measuring business impacts and linked to compensation,” predicts Lalit Dhingra, President […]