Tag: outsourcing as change agent

The Nine Shock Waves That Will Hit BPO in the Next 24 Months | Article

The Nine Shock Waves That Will Hit BPO in the Next 24 Months | Article

The big headline in BPO:  The continuing global economic changes are causing a paradigm shift in the way organizations are doing business, according to Dinanath Kholkar, Head, BFS & INS, BPO Services, Tata Consultancy Services (TCS). “Higher returns on investments, faster turnaround times and the need to reach out to emerging markets are the need […]

Six Key Success Factors for Outsourcing | White Paper

Six Key Success Factors for Outsourcing | White Paper

New capabilities, like cloud computing, software-as-a-service, mobile device web access, and data center virtualization and consolidation, are significantly changing both the possibilities and the complexities of outsourcing IT functions. Analysts predict radical change in the shape of IT “factory” functions such as end-user support and help-desk services. However, an Information Week survey notes that almost […]

The Convergence of Healthcare and Financial Services | Article

The Convergence of Healthcare and Financial Services | Article

Consumer-directed healthcare is driving a convergence of technologies and business processes in the healthcare and financial services industries. This convergence is causing change in several business processes for both industries. Here’s a look at the trends, who’s driving the changes, and who benefits.

Outsourcing Delivers Value Companies Demand | White Paper

Outsourcing Delivers Value Companies Demand | White Paper

A Capgemini sponsored study of 288 senior finance executives found that 72% of executives in a position to judge the value of their companies’ outsourcing efforts say they “met or exceeded” expectations. 73% of survey respondents said they are interested in outsourcing anything from “a few more discrete processes” to “everything”. Click here to download […]

Partnering for Performance | Article

Partnering for Performance | Article

The city of Minneapolis knew that outsourcing its IT functions and assets to Unisys would enable them to focus on value-added services for internal users and external customers, but there were huge obstacles in front of an outsourcing initiative. So they first researched both successful and failed outsourcing deals to determine what they needed to do upfront to ensure their success.

IDC Report Finds Canadian Executives Outsource For Business Change | Article

IDC Report Finds Canadian Executives Outsource For Business Change | Article

An Accenture-sponsored IDC study discovered cost was now not the major factor in deciding to outsource. Canadian firms cited business transformation as the overwhelming reason.

IDC Study | Article

IDC Study | Article

Outsourcing used to be about cost, capital and cash flow. Today, outsourcing is about strategy and execution. So says a just released study by IDC and Cap Gemini Ernst & Young.

Shorter is Better: BPO Outsourcing Reduces Cycle Time | Article

Shorter is Better: BPO Outsourcing Reduces Cycle Time | Article

How can companies shorten cycle time when the underlying technology takes forever to iron out the kinks and building new facilities can take months if not years? Shrinking cycle time is one of the key benefits of outsourcing. In fact, it may be the most significant. Outsourcing compresses cycle time because buyers are able to use someone else’s process — a process that’s already been tested and tweaked and now is a template for success.

Lateral Leadership For Organizations That Are Outsourcing | Article

Lateral Leadership For Organizations That Are Outsourcing | Article

American firms continue their rapid expansion of service and product outsourcing. Companies signed major new contracts for information outsourcing alone in 1994 worth $11 billion; in 1995, $20 billion; and in 1996, $33 billion, and all signs point to vigorous growth ahead.