Tag: outsourcing history

Five Executives Remember Creating BPO at PwC | Article

Five Executives Remember Creating BPO at PwC | Article

What was in the water at Pricewaterhouse Coopers (PwC) that made its outsourcing team the founders of BPO? In just five years (1996-2001) the PwC team looked into their crystal balls, wrote on napkins how they thought things could go, and then worked hard to make their theories a reality. They created roads when there […]

15 Years Later, the PwC BPO Team Continues to Shape the BPO Market | Article

15 Years Later, the PwC BPO Team Continues to Shape the BPO Market | Article

When someone writes the definitive book on the growth of the global outsourcing market, there will be a chapter on how the Pricewaterhouse Coopers (PwC) BPO group shaped and drove the BPO marketplace in the late 1990s. Started in 1996, the PwC BPO group grew to $520 million in annual revenue by the end of […]

The Two Ways Offshoring Will Change Outsourcing in 2008 | Article

The Two Ways Offshoring Will Change Outsourcing in 2008 | Article

Labor will be the driving factor that changes outsourcing in 2008. In the past, the megatrend was to use labor arbitrage wherever possible. Today buyers want to alter how they use employees, changing other services in which labor is a component. And, mature outsourcing relationships are bumping up against the offshore equilibrium.

Outsourcing in 2003: How Offshoring Is Changing the Industry | Article

Outsourcing in 2003: How Offshoring Is Changing the Industry | Article

The biggest event in outsourcing last year — and the biggest event since outsourcing’s inception — was the growing use of offshoring. Both buyers and suppliers realized the profound power of labor arbitrage. The move to offshore work to take advantage of low cost labor is affecting every area of outsourcing. In the IT space, […]

The Major Event of 2002 | Article

The Major Event of 2002 | Article

When 2002 dawned, there was a dearth of credible service providers. Then three different kinds of providers stepped into the breach. The result: broader offerings for today’s buyers.

ITO: An Industry in Transition | Article

ITO: An Industry in Transition | Article

Peter Bendor-Samuel reflects on ITO outsourcing in 2002. His take: service providers are under price pressure because of increased competition from offshore suppliers and new potential powerhouses created by acquisitions. Then, he predicts what will happen in 2003.

Outsourcing is Taking Three Forks | Article

Outsourcing is Taking Three Forks | Article

Traditionally, outsourcing has been IT oriented. Today, however, outsourcing is taking three different paths. I see outsourcing falling into three distinct categories: the traditional IT suppliers,† the application service providers (ASP), and the business process outsourcing (BPO) suppliers. Different currents are buffeting each sector. Historically, IBM, EDS and CSCformed the top tier of the IT […]

What Exactly Is BPO? | Article

What Exactly Is BPO? | Article

What a great question! Business Process Outsourcing (BPO) has generated a number of definitions. Before I tell you my definition, I want to describe the history of outsourcing to show how the term business process outsourcing came about.

The Outsourcing Phenomenon Comes of Age | Article

The Outsourcing Phenomenon Comes of Age | Article

Outsourcing, once considered an arcane business practice, has reached the boardroom and beyond. Today top managers understand the applicability of outsourcing to their companies and recognize its value in myriad businesses. As this powerful tool sweeps across the North American business landscape and continues to expand globally, it is creating unprecedented value. And as the outsourcing phenomenon comes of age, evolving from powerful management discipline into a mature industry, its future looks brighter than ever.

The Many Flavors of BPO | Article

The Many Flavors of BPO | Article

The Many Flavors of BPO: The business process outsourcing (BPO) industry is growing everyday, with new processes being outsourced and new players entering the market. Allie Young, principle analyst, Dataquest, a Gartner Group company, sums up the situation succinctly.