Tag: Outsourcing Relationship

Will Currency Risk Destroy Your Offshore Outsourcing Deal?

Will Currency Risk Destroy Your Offshore Outsourcing Deal?

Currency exchange rates can confound buyers as they seek savings from Outsourcing.  As the rupee continues to be weak against the U.S. dollar this year, the issues of how foreign exchange rates impact offshore outsourcing arrangements has again come to the fore.  Will the rupee continue to be weak or will macro economic events cause […]

It’s Time to Get Serious About Protecting Confidential BPS Information

It’s Time to Get Serious About Protecting Confidential BPS Information

The BPS Industry has a long history of exchanging confidential information between clients and providers.  Yet more often than not, parties recognize the confidential nature of the information but do little to safeguard and protect unauthorized disclosure.  Disclosure of this information can have devastating effects on relationships, deals, business and trust.  The time has come […]

Thirteen Things You Need to Know Before You Outsource

Thirteen Things You Need to Know Before You Outsource

While outsourcing is not rocket science, the truth is it is a nuanced science.  Outsourcing models are becoming trickier thanks to technology advances. What hasn’t changed is the difficulty in negotiating your way through an outsourcing contract. There are seemingly innumerable variables to consider and account for. But if you can get the basics right, […]

Beware the IT Midlife Crisis

Beware the IT Midlife Crisis

It’s happening at a record rate. Twenty years, thirty years into a successful long-term relationship, something snaps.  All of a sudden, that hot young thing that everyone’s talking about looks a lot better than the reliable, predictable world back home.  You’re not unhappy.  After all, you’ve grown up with what you have, you’ve seen each […]

Good Communication Signifies Outsourcing Success at Swiss Re

Good Communication Signifies Outsourcing Success at Swiss Re

2014 Outsourcing Excellence Awards Best Communication Swiss Re and Birlasoft (India) Ltd. “We have had some really tough discussions. But we always find a solution because we are both interested in constructively solving the problem and reaching a mutual understanding.” Peter Cartwright, Head Service Operation, Swiss Re Issues are part and parcel of any outsourcing […]

How to Build Long-term Outsourcing Success

How to Build Long-term Outsourcing Success

2014 Outsourcing Excellence Awards Best Long-term Relationship Cummins and HCL Technologies       “Cummins is in a better place today because of HCL’s guidance and support.” Curt Brown, Director, Service Excellence, Cummins Inc. Outsourcing relationships, like marriages, can be trying, hence the significant failure rate. Dun and Bradstreet reports that 25 percent of outsourcing […]

How Workforce 2020 Will Change Outsourcing

How Workforce 2020 Will Change Outsourcing

We’ve all heard it, or said it, a million times: Our outsourcing engagement works because of the relationship. It is a partnership, not a buyer-vendor arrangement. And for the most part, that statement has held true. Traditional outsourcing typically involved a 10-plus-year contract, along with a real need to make the relationship work. Changing providers […]

Six Ways to Tell Your Outsourcing Relationship Has Become Too Informal | Article

Six Ways to Tell Your Outsourcing Relationship Has Become Too Informal | Article

Renewing and renegotiating outsourcing relationships is a great learning experience about what can go wrong in a relationship.  One prevalent characteristic is the informality of the provider/customer relationship in long-standing relationships. Contracts that have been in place seven-ten years often lapse into an informality that has the provider acting more as an internal IT department […]