Tag: outsourcing resistance
New capabilities, like cloud computing, software-as-a-service, mobile device web access, and data center virtualization and consolidation, are significantly changing both the possibilities and the complexities of outsourcing IT functions. Analysts predict radical change in the shape of IT “factory” functions such as end-user support and help-desk services. However, an Information Week survey notes that almost […]
Our study of the relationships nominated for Outsourcing Excellence Awards in 2008 reveals important findings regarding the impact of service provider selection criteria on the ease and challenges during the transition phase or IT implementation. The study clearly reveals some buyers’ strategies cause the opposite of the intended outcome.
U.S. News & World Report named Harvard Pilgrim Health Care the No. 1 commercial health plan for the last three years. That’s a dramatic recovery from the deathbed days of 1999 when the insurance company lost $227 million and fell into receivership. Outsourcing was the transfusion it needed.
National Life Group was unhappy with its IT supplier. It did not want to alert this supplier it was shopping, so its new supplier had a difficult time pricing the service since it could do no up-front diligence. Both buyer and supplier were surprised at the magnitude of the surprises. But they worked together through the difficult times, laying the basis for a successful future.
The province of Alberta deregulated its retail energy markets in 2001. ENMAX Energy, an energy retailer in Alberta, Canada, faced a dilemma: It had a strong presence in the electricity market but its customers wanted a total energy solution that included natural gas. Outsourcing solved the immediate need to add natural gas to the mix and helped ENMAX grow its business.
How do you hire 1,000 human resource employees ASAP when you’re the untested new kid on the block? That was the challenge Visteon Corporation faced right before Ford spun off the automobile parts manufacturer. Manpower Business Solutions helped the newcomer fill its roster and cut its time to hire 50 percent.
No one wants to wait three months to be paid. The Department of Surgery outsourced its bill collection, which cut day in accounts receivable from 94 to 50. But the change wasn’t easy; the two partners had to change how the surgeons operated (their back office.)
One of the victims of September 11 was the airline industry. Delta had to service its call center customers at a lower cost. The solution was offshoring. That decision turned out to be a lifeline when hurricanes hit the US last year, shuttering some US call centers. Wipro routed extra calls to Mumbai and Pune, stretching its resources to support the airline in its time of need.
Tim Murtha, former CIO of Sunoco shares his 40 years of experience in Information Technology and outsourcing in a new workbook. This workbook is complementary to Refining IT at Sunoco: A Practical Guide to an Effective Infrastructure Management Model that Really Works! Learn today how you can create and implement a successful sourcing strategy. Click […]
Does your outsourcing strategy hold water? Or, are you facing the same issues confronting many IT organizations today? Read about what many experts have deemed a best practice: an effective infrastructure management model that enables, supports and controls multi-sourcing and selective outsourcing. This case study is a practical guide to an effective infrastructure management model […]
Outsourcing is sometimes a four-letter word in unionized industries. Yet for many utilities, strategic outsourcing can result in a clear competitive advantage that benefits management and labor alike.
Studies Reveal Eight Buyer-Provider Disconnect Areas Likely to Cause Outsourcing Failures | White Paper
Outsourcing Center conducted a comprehensive study on what causes outsourcing relationships to fail. The study found evidence of several components firmly entrenched as causes of failure. One such component is the multi-faceted difference in opinion of buyers and providers. The findings are startling.
CompuCom Systems’ SLA-driven outsourcing services have improved E&J Gallo Winery’s IT functions so dramatically that the winery is currently ranked in the Information 500 as the number one IS shop in its industry and the number three overall among all industries
The Fearsome “O” Word – How change management mitigates the risks of employee resistance to outsourcing | White Paper
Whether the “O” word refers to outsourcing strategies or offshoring tactics, communications surrounding corporate plans and goals require a structured approach to risk management. Underestimating the impact of employee resistance can greatly decrease ROI in an outsourcing initiative. This paper examines proactive and reactive approaches to mitigating risks and achieving employee buy-in.