Outsourcing Center, Kathleen Goolsby, Senior Writer
Outsourcing has enabled Issy-les-Moulineaux to be the most advanced city in France when it comes to IT. Here’s the story of a mayor’s vision and a unique helpdesk function for all the city’s residents!
Outsourcing Center, Kathleen Goolsby, Senior Writer
Sometimes the source for efficiencies, cost savings and innovation is in the buyer’s own back yard.
Outsourcing Center, Kathleen Goolsby, Senior Writer
The story of what happens when two organizations buy into a strategic outsourcing vision together.
Outsourcing Center, Kathleen Goolsby, Senior Writer
The story of what happens when excellence comes to town on outsourcing’s winds of change.
Outsourcing Center, Kathleen Goolsby, Senior Writer
What makes an outsourcing relationship work? A perfectly executed contract is NOT the answer. An outsourcing arrangement is a long-term relationship whose expectationss and attitudes must be realistic. Here’s how to do it right.
Outsourcing Center, Kathleen Goolsby, Senior Writer
When GM realized it wasn’t making the best use of its enterprise marketing dollars and customer services, it came up with a unique strategy. But to ensure success in achieving enterprise-wide value, the strategy required outsourcing.
Outsourcing Center, Kathleen Goolsby, Senior Writer
What’s a company to do when it has the business but not the resources to do it? Here’s the story of a deal that looked impossible at first…until it was outsourced to an ASP.
Outsourcing Center, Kathleen Goolsby, Senior Writer
Outsourcing is not just about turning over a business process to a company with expertise and resources in that area. It’s more successful when both parties work as a team to overcome all challenges. Here’s a striking example of an excellent alliance.
Outsourcing Center, Kathleen Goolsby, Senior Writer
Manufacturing companies are finding that technology sometimes creates a need for new facilities, as well as streamlined processes. Find out how a U.K. company lacking investment capital used outsourcing to obtain a new facility.
Outsourcing Center, Kathleen Goolsby, Senior Writer
ELearning is more than applying technology to the learning process. If done effectively, it changes several business processes, and outsourcing is the best catalyst for those changes.
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