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Curing Health Plan Ills

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

Health plans can get very, very sick if they continually hear the check’s in the mail. Too many experience financial difficulties because they don’t receive timely payments from employers and members. Outsourcing their back office processes is one way they can get paid on time, says Brenda Smoker, vice president of customer support service for Synertech, a health care outsourcing provider in Harrisburg, Pennsylvania.

An Outsourcing Mutual Admiration Society

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

Joe Szmadzinski is a connoisseur of outsourcing contracts. Szmadzinski has negotiated and lived through 25 outsourcing contracts in the last three years as president of System Advisory Group in Southfield, Michigan, a firm that provides interim CIOs for major corporations like Budget Rent A Car….. (outsourcing)

Negotiating Effective BPO Contracts

Bill Deckelman

Negotiating Effective BPO Contracts: As the trend toward business process outsourcing (BPO) grows, companies are faced with a new learning curve. They need to understand the elements of establishing a successful BPO relationship, beginning with the proper contract vehicle, which can play a critical role in fostering the chances for success.

The Meat and Potatoes of Multi-Vendors

Bill Martorelli

While the glamorous multi-vendor deals are the ones garnering most of the attention in outsourcing, the real growth in that area will come in the less sophisticated arrangements. That’s the opinion of Bill Martorelli, an industry analyst formerly with Giga Information Group.

Research & Insight

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Curing Health Plan Ills

An Outsourcing Mutual Admiration Society

The Meat and Potatoes of Multi-Vendors

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