Tag: Penske

When Outsourcing Back Office, It’s All in the Family for Penske Truck Leasing | Article

When Outsourcing Back Office, It’s All in the Family for Penske Truck Leasing | Article

Sound familiar? Penske’s customer service operations were in four US cities. They were expensive and didn’t offer consistent service levels. What’s the best way to consolidate cost effectively? Outsource the back office to India.