Tag: Perot Systems

How a Well-Planned Outsourcing Transition Weathered a Changing Economy and Vendor Challenges | Article

How a Well-Planned Outsourcing Transition Weathered a Changing Economy and Vendor Challenges | Article

There are always unanticipated challenges in even the most well-thought-out transition. This relationship faced two major ones. First, a software vendor tried to extract $300,000 from Dell Services by forcing it to pay a licensing fee. Then, the global recession changed everything. The successful solutions were a harbinger of good things to come.

How Verticalization and Business Process Utilities Will Impact Outsourced Services | Article

How Verticalization and Business Process Utilities Will Impact Outsourced Services | Article

Transparent pricing, highly standardized processes, vertical solutions. Companies will select service providers that deliver the best quality and value-add, not just the best price. “Increased adoption of standardized solutions in outcomes-based models will drive outsourcing to become more utility based,” says Don Schulman, General Manager, Finance and Administration at IBM. “And that becomes where the […]

Upcoming Challenges and Opportunities in Healthcare Outsourcing | Article

Upcoming Challenges and Opportunities in Healthcare Outsourcing | Article

Thanks to the American Recovery and Reinvestment Act of 2009 (ARRA) (the economic stimulus package for the U.S. economy), healthcare reform, and the Health Information Technology for Economic and Clinical Health Act (HITECH), the next five years will see a dramatic increase in outsourcing in the healthcare industry. But there are significant challenges for decision […]

Managing Outsourced Data Securely | Article

Managing Outsourced Data Securely | Article

“We will see a dramatic change in security becoming a prevalent component of outsourcing contracts over the next five years,” says Jim Motes, Chief Information Security Officer for Dell Perot Systems. As virtualized services in cloud and utility computing technologies become more ubiquitous, they will drive an even deeper focus on security. A virtualized environment […]

How and Why Cloud Computing Will Change Outsourcing Services | Article

How and Why Cloud Computing Will Change Outsourcing Services | Article

Technology enables business change, but it doesn’t drive it. Jim Stikeleather, Chief Technology Officer at Dell Perot Systems, says change doesn’t happen unless there is an economic value. And that’s why cloud computing will make such a huge impact on outsourced services. It changes companies’ ability to consume IT. “This will create a very different […]

Past and Future: Our List of Top Events in 2009 and Predictions for 2010 | Article

Past and Future: Our List of Top Events in 2009 and Predictions for 2010 | Article

This year we didn’t need a top 10 list of important past events and future predictions. The worst recession anyone still working can remember and its impact is our list. Our experts shared their sage assessments. Here’s what they think: Top Events of 2009: ACS: The global recession – pure and simple. The current downturn […]

Areas Where Outsourcing Will Grow in the Next Five Years | Article

Areas Where Outsourcing Will Grow in the Next Five Years | Article

Our experts predict several areas of the industry will experience significant growth over the next five years. Reverse outsourcing, verticalization, emerging markets, business analytics, healthcare, transportation, and ERP are some of the areas that will enjoy increased attention. Industry trends Andrew Pery, Chief Marketing Officer, Kofax, says reverse outsourcing will pick up steam. This trend […]

How Financial Incentives Encouraged the Revenue Cycle Staff to Bring in Extra Millions | Article

How Financial Incentives Encouraged the Revenue Cycle Staff to Bring in Extra Millions | Article

Northern Arizona Healthcare wanted to become one of the top three hospitals in Arizona. Today its executives believe it is as good as any hospital in America. Its new IT system provides easy-to-access, real-time data for its medical staff. The hospital established a $1 million annual bonus if Perot Systems met four stringent financial criteria in its revenue cycle work.

Helping Harvard Pilgrim Emerge from Receivership to Become a Leading Payor | Article

Helping Harvard Pilgrim Emerge from Receivership to Become a Leading Payor | Article

U.S. News & World Report named Harvard Pilgrim Health Care the No. 1 commercial health plan for the last three years. That’s a dramatic recovery from the deathbed days of 1999 when the insurance company lost $227 million and fell into receivership. Outsourcing was the transfusion it needed.

How the ‘Unknown Unknowns’ Forged a Great Relationship | Article

How the ‘Unknown Unknowns’ Forged a Great Relationship | Article

National Life Group was unhappy with its IT supplier. It did not want to alert this supplier it was shopping, so its new supplier had a difficult time pricing the service since it could do no up-front diligence. Both buyer and supplier were surprised at the magnitude of the surprises. But they worked together through the difficult times, laying the basis for a successful future.

Advancing Healthcare through the Application of Predictive Knowledge Management | White Paper

Advancing Healthcare through the Application of Predictive Knowledge Management | White Paper

Examine how healthcare can proactively support patient-focused care using technology services that enable predictive analysis.

OMFN Knew It Selected the Right Supplier When Perot Systems Expertly Handled a Deluge of Volume During Migration | Article

OMFN Knew It Selected the Right Supplier When Perot Systems Expertly Handled a Deluge of Volume During Migration | Article

Old Mutual had earned the unhappy moniker: the worst in the industry. It outsourced to become competitive. During the first two migrations, events conspired to triple volume. Read how the two partners learned to work together under the crushing volumes.

Evaluating Success in an Outsourcing Relationship | Article

Evaluating Success in an Outsourcing Relationship | Article

Many companies don’t achieve the anticipated outcomes in their outsourcing initiatives because they don’t take the right steps up front. Here’s how the fifth-largest homebuilder in the United States built an outstanding outsourcing relationship that produced the outcomes the client wanted.

Buyer Backs Out of Bankruptcy and Drives into Financial Success by Outsourcing Everything IT | Article

Buyer Backs Out of Bankruptcy and Drives into Financial Success by Outsourcing Everything IT | Article

Vanguard had hit a red light: it had to declare Chapter 11 bankruptcy. The light changed to green when investors purchased its assets out of bankruptcy and outsourced its IT and IT-related business processes to Perot Systems, who cut its IT budget in half. Today Vanguard is driving in high gear and making money.

Trends Point to Far-Reaching Changes in Government Outsourcing | Article

Trends Point to Far-Reaching Changes in Government Outsourcing | Article

Government outsourcing deals in the US have taken on significant new characteristics. Here are the big changes that put government deals on a par with commercial deals.

Synergies Drive Perot’s Offshore Acquisition and Create New Value Proposition in Outsourced Medical Billing Services | Article

Synergies Drive Perot’s Offshore Acquisition and Create New Value Proposition in Outsourced Medical Billing Services | Article

Where Are They Now is a new Outsourcing Journal feature focusing on how outsourcing relationships evolve beyond their initial expectationss. In this first column, we explore an offshore medical billing value proposition that was so good Perot Systems Corporation reached overseas and acquired it.