Behind each award-winning global outsourcing relationship is a fascinating story of extraordinary people, excellence in service delivery, lots of sweat equity, some painful bumps in the road, a mutual willingness to constructively solve problems, and trust earned. Contracts were awarded as a result of a competitive bid, so they started with a blank recipe card. [...]
Outsourcing Excellence Award — Most Collaborative: Barclaycard US and Firstsource “We are getting results that exceed our plan. By the end of the first year, performance of our former employees who are now on the Firstsource team was at or above what it was when we initiated the transition.” Brian Duffy, head of service and [...]
At Aditya Birla Minacs, “inspired every day” is more than a tagline. It is part of our DNA. And it drives every Minacscion to realize our vision and execute on our mission, every day. Our mission is to exceed client expectations every time with our passion for excellence and speed of execution, leveraging our global delivery [...]
Infosys BPO Ltd., the Business Process Outsourcing subsidiary of Infosys Technologies, was established in April 2002. Since then, it has grown consistently to close FY 2009-10 with revenues of $352.1 million. Our company has centers in India, the Czech Republic, China, the Philippines, Poland, Mexico, the USA, and Brazil, and employs over 19,300 people. Infosys BPO [...]
Our experts predict several areas of the industry will experience significant growth over the next five years. Reverse outsourcing, verticalization, emerging markets, business analytics, healthcare, transportation, and ERP are some of the areas that will enjoy increased attention. Industry trends Andrew Pery, Chief Marketing Officer, Kofax, says reverse outsourcing will pick up steam. This trend [...]
Low margins and the economy put a U.S. marketing company on the ropes. It had two options: go out of business or outsource. Sending the work to the Philippines has helped it survive and thrive.
Research by three leading companies finds a new trend in contact center outsourcing: a growing preference for domestic or nearshore locations. Why? Greater ease in managing the engagement and lower risk of alienating important customers due to accent and cultural issues. Today, more companies are increasingly reluctant to consider offshore locations. Read about changing landscape and the forces creating that change.
Since 2004, almost all third-party outsourcing contracts included an offshore component. Today buyers want to know how to maximize the rewards and minimize the risks. Paul Nowacki and Sonal Singla address those questions.
Where will suppliers outsource work in the next couple of years? And why? There are dramatic changes in attitudes toward this decision!
How much money do companies really save offshoring? This new study answers that question scientifically: 63 percent saved more than 30 percent and 14 percent banked more than 50 percent.
Optimizing skill sets should be as important as cost savings when selecting an offshore location.
Gartner says 85 percent of American companies will have outsourced some portion of HR by next year. Here’s what’s happening in this dynamic sector of BPO.
Is offshore outsourcing safe in today’s warring world? Here’s what’s happening in India, Russia and the Philippines.
Both Clark Air Force Base and Subic Bay Naval Station needed cutting edge telecommunication to stay battle ready. Telecomm equipment was cutting edge. When the U.S. military pulled out in 1992, the telecommunication equipment stayed.
Coleman sees the Web as one way to make benefits administration easier for everyone. Employees of Coleman’s customers can have secure access to their company’s Web site, which contains a host of information about the company’s benefits program. Everyone always wants to know what their health plan covers, the executive notes. Firms have scanned in their benefits books so employees can peruse it on-line.
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