Tag: Philippines

Award-Winning Outsourcing Relationships — Three Key Ingredients in their “Secret Sauce” | Article

Award-Winning Outsourcing Relationships — Three Key Ingredients in their “Secret Sauce” | Article

Behind each award-winning global outsourcing relationship is a fascinating story of extraordinary people, excellence in service delivery, lots of sweat equity, some painful bumps in the road, a mutual willingness to constructively solve problems, and trust earned. Contracts were awarded as a result of a competitive bid, so they started with a blank recipe card. […]

Infosys BPO Ltd. – Powered by Intellect, Driven by Values | Service Provider

Infosys BPO Ltd. – Powered by Intellect, Driven by Values | Service Provider

Infosys BPO Ltd., the Business Process Outsourcing subsidiary of Infosys Technologies, was established in April 2002. Since then, it has grown consistently to close FY 2009-10 with revenues of $352.1 million. Our company has centers in India, the Czech Republic, China, the Philippines, Poland, Mexico, the USA, and Brazil, and employs over 19,300 people. Infosys BPO […]

Areas Where Outsourcing Will Grow in the Next Five Years | Article

Areas Where Outsourcing Will Grow in the Next Five Years | Article

Our experts predict several areas of the industry will experience significant growth over the next five years. Reverse outsourcing, verticalization, emerging markets, business analytics, healthcare, transportation, and ERP are some of the areas that will enjoy increased attention. Industry trends Andrew Pery, Chief Marketing Officer, Kofax, says reverse outsourcing will pick up steam. This trend […]

An SMB Outsources to Not Go Out of Business | Article

An SMB Outsources to Not Go Out of Business | Article

Low margins and the economy put a U.S. marketing company on the ropes. It had two options: go out of business or outsource. Sending the work to the Philippines has helped it survive and thrive.

Nearshore and Domestic Locations Spearhead Increased Call Center Outsourcing | Article

Nearshore and Domestic Locations Spearhead Increased Call Center Outsourcing | Article

Research by three leading companies finds a new trend in contact center outsourcing: a growing preference for domestic or nearshore locations. Why? Greater ease in managing the engagement and lower risk of alienating important customers due to accent and cultural issues. Today, more companies are increasingly reluctant to consider offshore locations. Read about changing landscape and the forces creating that change.

Global Sourcing Changes the Way CFOs Think about Sourcing F&A Services | Article

Global Sourcing Changes the Way CFOs Think about Sourcing F&A Services | Article

Since 2004, almost all third-party outsourcing contracts included an offshore component. Today buyers want to know how to maximize the rewards and minimize the risks. Paul Nowacki and Sonal Singla address those questions.

Insider Views on Trends in Global Sourcing | Article

Insider Views on Trends in Global Sourcing | Article

Where will suppliers outsource work in the next couple of years? And why? There are dramatic changes in attitudes toward this decision!

Archstone Consulting/Duke University Offshoring Study: Respondents Reported 30 Percent Annual Savings | Article

Archstone Consulting/Duke University Offshoring Study: Respondents Reported 30 Percent Annual Savings | Article

How much money do companies really save offshoring? This new study answers that question scientifically: 63 percent saved more than 30 percent and 14 percent banked more than 50 percent.

Considering More than Cost When Choosing an Offshore Locale | Article

Considering More than Cost When Choosing an Offshore Locale | Article

Optimizing skill sets should be as important as cost savings when selecting an offshore location.

HR Outsourcing: Where It Needs To Go | Article

HR Outsourcing: Where It Needs To Go | Article

Gartner says 85 percent of American companies will have outsourced some portion of HR by next year. Here’s what’s happening in this dynamic sector of BPO.

How the September 11 Attacks Changed Offshore Outsourcing | Article

How the September 11 Attacks Changed Offshore Outsourcing | Article

Is offshore outsourcing safe in today’s warring world? Here’s what’s happening in India, Russia and the Philippines.

A High Tech Military Legacy | Article

A High Tech Military Legacy | Article

Both Clark Air Force Base and Subic Bay Naval Station needed cutting edge telecommunication to stay battle ready. Telecomm equipment was cutting edge. When the U.S. military pulled out in 1992, the telecommunication equipment stayed.

Insuring Success | Article

Insuring Success | Article

Coleman sees the Web as one way to make benefits administration easier for everyone. Employees of Coleman’s customers can have secure access to their company’s Web site, which contains a host of information about the company’s benefits program. Everyone always wants to know what their health plan covers, the executive notes. Firms have scanned in their benefits books so employees can peruse it on-line.