Tag: platform

Amazon Web Services Goes Down – What Does it Mean to Cloud Buyers? | Article

Amazon Web Services Goes Down – What Does it Mean to Cloud Buyers? | Article

Ben Trowbridge responds Technology is great when it works. What does a buyer of cloud services do when something goes wrong, creating a service disruption? That question became a reality for users of Amazon Web Services on April 20. Its Northern Virginia data center suffered a service outage for its hosting service at 10:41 p.m. […]

Webcast: Best Practices for Ensuring Your Oracle Application Upgrade Goes Smoothly | White Paper

Webcast: Best Practices for Ensuring Your Oracle Application Upgrade Goes Smoothly | White Paper

Have a PeopleSoft Upgrade in your Pipeline? If you’re considering upgrading your Oracle application, then this is a session not to be missed. Join Oracle On Demand in a “fire-side” chat with current Oracle On Demand customer HDR, Inc. Hear how they used Oracle On Demand as a best practice to ensure a successful PeopleSoft […]

iGATE’s Differentiation in Delivering Value to Customers | Article

iGATE’s Differentiation in Delivering Value to Customers | Article

iGATE is enjoying significant growth and currently performing strongly in the market with a 200%+ increase in stock price since 2009 and market cap increasing from $300 million to nearly $1 billion. I spoke with David Kruzner, Senior Vice President, about the way iGATE goes to market, its differentiation, and how its customers benefit from […]

Business Process as a Service – The Next Wave of BPO Delivery | Article

Business Process as a Service – The Next Wave of BPO Delivery | Article

Business process as a service (BPaaS) is emerging to be a BPO game-changer reminiscent of Software as a Service (SaaS) a decade ago. Specifically, BPaaS is adding arrows to organizations’ outsourcing quiver in how they approach their finance and accounting and other back-office functions. “Businesses that leverage traditional outsourcing deals are looking to move off […]

Forces of Change Shaping Outsourcing Solutions | Article

Forces of Change Shaping Outsourcing Solutions | Article

Like a pre-storm sky, a look at the investments outsourcing service providers are currently undertaking presents evidence of tremendous change over the next five years. They’re mapping out a new course, and buyers of outsourcing services need to understand where providers are headed so they can make informed decisions. Outsourcing Center asked 12 leading ITO […]

Assessing the Coming Impact of Cloud Computing on Outsourced Solutions | Article

Assessing the Coming Impact of Cloud Computing on Outsourced Solutions | Article

What will be the speed of adoption of outsourced cloud computing solutions over the next five years? How will the cloud evolve and change outsourcing arrangements? How can buyers of outsourcing services optimize their cloud opportunities and manage the risks? Outsourcing Center interviewed industry executives about developments in outsourced cloud computing solutions. In this article […]

100 Lessons Learned by Buyers of Outsourcing Services | White Paper

100 Lessons Learned by Buyers of Outsourcing Services | White Paper

In studying outsourcing relationships through Outsourcing Center’s annual Outsourcing Excellence Awards program since 1996, Outsourcing Center has aggregated and analyzed the lessons learned – mistakes and successes – by hundreds of buyers of outsourcing services. These 100 lessons learned focus on issues related to each phase in the outsourcing life cycle – provider selection, contract […]

RPOs, Service Providers Add Social Media to Find Talent for Buyers | Article

RPOs, Service Providers Add Social Media to Find Talent for Buyers | Article

Recruitment process outsourcers (RPO) have one job: to find the best talent for their clients. The rise of social media is the newest tool in their toolbox. “Social media is not just all the rage. It is a powerful platform,” says Sue Marks, CEO of Pinstripe, an RPO. “RPOs are embracing the new wave,” adds […]

Sustainable Manufacturing Helps Companies Cope with Increased Global Competition | Article

Sustainable Manufacturing Helps Companies Cope with Increased Global Competition | Article

Wipro Voice: A Conversation with NS Bala, Senior Vice President and Global Head, Manufacturing Business Unit, Wipro Technologies and Member, Wipro Council for Industry Research Today’s resource-constrained world has elevated sustainable manufacturing to the status of an imperative. Sustainable manufacturing, which spans all manufacturing activities and value chain processes, is all about delivering products and […]

What You Need to Know About Developing an Outcome Based Global Delivery Network for Document Processing Services | White Paper

What You Need to Know About Developing an Outcome Based Global Delivery Network for Document Processing Services | White Paper

Get a detailed look at the customer requirements, strategy, and success factors required to develop a global delivery network for document processing. This white paper presents a case study that reveals how Swiss Post Solutions and Kofax successfully deployed a solution to deliver document processing services for one of the world’s leading financial institutions. Click […]

Platform Based BPO and its Evolution | White Paper

Platform Based BPO and its Evolution | White Paper

Platform-based business process outsourcing has been evolving over the last few years and is now a cost-effective solution for midsized companies. This paper discusses the evolution of BPO platforms. It also highlights four scenarios where platform solutions are most effective. Click here to download this white paper

An Outsourced Way to Move to the Cloud (Almost) Free | Article

An Outsourced Way to Move to the Cloud (Almost) Free | Article

Outsourcing saves buyers money through lower cost. Outsourcing really saves money if the service is free. To allow organizations to take advantage of low-cost IT infrastructure outsourcing, Appistry provides a software solution that helps companies move their applications to the cloud. The company provides its software at no cost to small and medium-sized users. “We […]

Real Time Knowledge Acquisition and Analysis: Fusing Data Objects for Multi-Factor Unstructured Data Correlation | White Paper

Real Time Knowledge Acquisition and Analysis: Fusing Data Objects for Multi-Factor Unstructured Data Correlation | White Paper

Business success will increasingly be defined by the ability to synthesize complex combinations of information–across traditional and non-traditional sources, both structured and unstructured formats, and then fused to add application-specific analysis. In response Ness Technologies has developed the Data Fusion platform, an architectural approach that supports real-time decision-making for businesses of all types. Its characteristics […]

When an Outsourcing Service Provider’s Lack of Domain Knowledge is a Good Thing | Article

When an Outsourcing Service Provider’s Lack of Domain Knowledge is a Good Thing | Article

How important to the value proposition for an outsourcing initiative is the service provider’s domain knowledge specific to the buyer’s industry? Many buyers report that the provider’s expertise in a particular business process ranks higher in importance than industry expertise when selecting a service provider. But there are situations where industry knowledge is crucial, especially […]

What Companies Need to Understand about Switching to Outcome-Based Approaches in Outsourcing | Article

What Companies Need to Understand about Switching to Outcome-Based Approaches in Outsourcing | Article

Among the various changes that will impact outsourcing over the next five years, Don Schulman, General Manager of Finance and Administration at IBM, says the first will be a focus on outcomes-based pricing models. “Focusing on clients’ end-to-end processes, the discussion moves to outcomes pretty fast when considering the advantage of an outsourcer doing a […]

How and Why Cloud Computing Will Change Outsourcing Services | Article

How and Why Cloud Computing Will Change Outsourcing Services | Article

Technology enables business change, but it doesn’t drive it. Jim Stikeleather, Chief Technology Officer at Dell Perot Systems, says change doesn’t happen unless there is an economic value. And that’s why cloud computing will make such a huge impact on outsourced services. It changes companies’ ability to consume IT. “This will create a very different […]