Ben Trowbridge responds Technology is great when it works. What does a buyer of cloud services do when something goes wrong, creating a service disruption? That question became a reality for users of Amazon Web Services on April 20. Its Northern Virginia data center suffered a service outage for its hosting service at 10:41 p.m. [...]
Have a PeopleSoft Upgrade in your Pipeline? If you’re considering upgrading your Oracle application, then this is a session not to be missed. Join Oracle On Demand in a “fire-side” chat with current Oracle On Demand customer HDR, Inc. Hear how they used Oracle On Demand as a best practice to ensure a successful PeopleSoft [...]
iGATE is enjoying significant growth and currently performing strongly in the market with a 200%+ increase in stock price since 2009 and market cap increasing from $300 million to nearly $1 billion. I spoke with David Kruzner, Senior Vice President, about the way iGATE goes to market, its differentiation, and how its customers benefit from [...]
Business process as a service (BPaaS) is emerging to be a BPO game-changer reminiscent of Software as a Service (SaaS) a decade ago. Specifically, BPaaS is adding arrows to organizations’ outsourcing quiver in how they approach their finance and accounting and other back-office functions. “Businesses that leverage traditional outsourcing deals are looking to move off [...]
Like a pre-storm sky, a look at the investments outsourcing service providers are currently undertaking presents evidence of tremendous change over the next five years. They’re mapping out a new course, and buyers of outsourcing services need to understand where providers are headed so they can make informed decisions. Outsourcing Center asked 12 leading ITO [...]
What will be the speed of adoption of outsourced cloud computing solutions over the next five years? How will the cloud evolve and change outsourcing arrangements? How can buyers of outsourcing services optimize their cloud opportunities and manage the risks? Outsourcing Center interviewed industry executives about developments in outsourced cloud computing solutions. In this article [...]
In studying outsourcing relationships through Outsourcing Center’s annual Outsourcing Excellence Awards program since 1996, Outsourcing Center has aggregated and analyzed the lessons learned – mistakes and successes – by hundreds of buyers of outsourcing services. These 100 lessons learned focus on issues related to each phase in the outsourcing life cycle – provider selection, contract [...]
Recruitment process outsourcers (RPO) have one job: to find the best talent for their clients. The rise of social media is the newest tool in their toolbox. “Social media is not just all the rage. It is a powerful platform,” says Sue Marks, CEO of Pinstripe, an RPO. “RPOs are embracing the new wave,” adds [...]
Wipro Voice: A Conversation with NS Bala, Senior Vice President and Global Head, Manufacturing Business Unit, Wipro Technologies and Member, Wipro Council for Industry Research Today’s resource-constrained world has elevated sustainable manufacturing to the status of an imperative. Sustainable manufacturing, which spans all manufacturing activities and value chain processes, is all about delivering products and [...]
Get a detailed look at the customer requirements, strategy, and success factors required to develop a global delivery network for document processing. This white paper presents a case study that reveals how Swiss Post Solutions and Kofax successfully deployed a solution to deliver document processing services for one of the world’s leading financial institutions. Click [...]
Platform-based business process outsourcing has been evolving over the last few years and is now a cost-effective solution for midsized companies. This paper discusses the evolution of BPO platforms. It also highlights four scenarios where platform solutions are most effective. Download the white paper by clicking here.
Outsourcing saves buyers money through lower cost. Outsourcing really saves money if the service is free. To allow organizations to take advantage of low-cost IT infrastructure outsourcing, Appistry provides a software solution that helps companies move their applications to the cloud. The company provides its software at no cost to small and medium-sized users. “We [...]
Business success will increasingly be defined by the ability to synthesize complex combinations of information–across traditional and non-traditional sources, both structured and unstructured formats, and then fused to add application-specific analysis. In response Ness Technologies has developed the Data Fusion platform, an architectural approach that supports real-time decision-making for businesses of all types. Its characteristics [...]
How important to the value proposition for an outsourcing initiative is the service provider’s domain knowledge specific to the buyer’s industry? Many buyers report that the provider’s expertise in a particular business process ranks higher in importance than industry expertise when selecting a service provider. But there are situations where industry knowledge is crucial, especially [...]
Among the various changes that will impact outsourcing over the next five years, Don Schulman, General Manager of Finance and Administration at IBM, says the first will be a focus on outcomes-based pricing models. “Focusing on clients’ end-to-end processes, the discussion moves to outcomes pretty fast when considering the advantage of an outsourcer doing a [...]
Technology enables business change, but it doesn’t drive it. Jim Stikeleather, Chief Technology Officer at Dell Perot Systems, says change doesn’t happen unless there is an economic value. And that’s why cloud computing will make such a huge impact on outsourced services. It changes companies’ ability to consume IT. “This will create a very different [...]
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