Renewals are the big news in human resources outsourcing. Mohammed Haque, Vice President & Head of Enterprise Solutions Service practice at Genpact, estimates about $40 billion in contracts will come up for renewal from 2010-2012. How buyers go about renewals is about to change. Buyers are becoming “much more aggressive in going out and getting [...]
In its day, offshoring created a tectonic change in outsourcing. Today, new trends are bubbling to the surface that will also create a sea change, especially for BPO. Today’s way of doing things may be destined for a dusty museum five years from now. Suppliers we interviewed predicted the following will alter BPO during the [...]
Companies are facing new considerations in their decision making at different points in the life cycle of outsourcing. Pricing models, controllability of offshored work, managing outsourcing relationships, and a new source of value creation will impact decisions in 2009. But the biggest impact on decision making will come from a watershed event regarding platform BPO, which occurred in 2008. Here’s what you need to know to be ready for outsourcing decisions in these aspects.
The midmarket has become the next Holy Grail of outsourcing. This article describes the three reasons why the midmarket will be hot in 2009. It outlines how buyers are driving the market and why suppliers are now finding this market profitable.
Composite mobile applications yield high strategic advantage, productivity, and profitability. But developing, deploying, and managing these apps is turning the traditional IT model on its head. Here’s what you need to know about these trends impacting CIO and IT group approaches to meeting enterprise needs and how to choose a provider with a mobile platform-as-a-service offering.
Oracle’s Tibor Beles believes buyers are more interested today about what is under the hood of providers’ service offerings. That’s why he believes providers are focusing on automating BPO. He also shares ideas about how providers can increase their sustainability.
When Private Escapes Destination Clubs started its travel and real estate company, it wanted IT expertise without the IT investment. So it outsourced its Web-based reservation system to Managed Business Solutions. The IT platform was such a stellar success a competitor came calling, attracted by the reservation system. Now the new combined entity is the No. 2 player.
Technology plays a crucial role in reaching the strategic objectives of outsourcing. Read how IT can help you reach your business goals.
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