What was in the water at Pricewaterhouse Coopers (PwC) that made its outsourcing team the founders of BPO? In just five years (1996-2001) the PwC team looked into their crystal balls, wrote on napkins how they thought things could go, and then worked hard to make their theories a reality. They created roads when there […]
Many of the major IT service providers have entered the BPO market. IBM stayed on the sidelines. Now that may change with its announcement to purchase PwC’s consulting division.
Real estate today is not about doing deals. People are getting over their ‘edifice complex,’ quips Deborah Kops, global lead, real estate process outsourcing for PricewaterhouseCooper’s (PWC) Global Outsourcing Group. She says a sea change is occurring in the industry as companies realize real estate is a form of business process outsourcing that can create profits.
Exult and PricewaterhouseCoopers: Two BPO Vendors Who Are Doing Things Right – Much that LeapSource did wrong, its colleague at Exult did right, says Marc Pramuk, senior industry analyst for IDC in Framingham, Massachusetts.
An Interview With Deborah Kops – Location, location, location is the number one rule of commercial real estate. For corporations worried about their bottom lines, the cardinal concern for their real estate should be process, process, process.
In the current real world of eProcurement, linking the computer systems of buyer and suppliers is just one of the challenges facing eProcurement. Getting employees to use the procurement tools already in place is another. And reengineering the process is a third. Overcoming these difficulties -which are widely agreed upon as inhibiting the ongoing development of eProcurement – is the focus of a dedicated procurement outsourcing team at PricewaterhouseCoopers (PwC)’s Business Process Outsourcing group.
Companies know that there is a next level of speed, ease of use and cost savings that must occur for them to remain competitive.
Because of its poor position with respect to costs (three years ago), the bank hired Peter Donald, an outsourcing veteran with noted success for the City of Melbourne. ANZ wanted him to identify outsourcing opportunities and to apply his prior successful principles in implementing outsourcing for the bank. Donald recalls that this departure from conservative thinking sparked internal challenges. Although the bank had decreed that something had to be done about its costing structure, there were degrees of tension among management when it came to identifying which opportunities might be selected. The opportunity identified was the bank’s procurement — its sourcing function — because it was not providing the level of strategic importance to the bank that was desired. We spend just under $1 billion Australian dollars per year in Australia and New Zealand (a total of about $1.5 billion worldwide) on a whole range of items from telecommunication to stationary, from technology to marketing and travel,
2000 was the year of the BPO mega deals. BPO deals are getting larger and we will see more of that, says Tom White, global managing partner for BPO outsourcing at Arthur Andersen (AA), a Big 5 accounting firm based in Chicago, Illinois. These outsourcing contracts ranged from $350 million to over $1 billion. And they were long range contracts, spanning a decade. The mega deals included: General Motors (GM) with Arthur Andersen BP Amoco with Exult, PricewaterhouseCoopers and Arthur Andersen Nortel with PricewaterhouseCoopers Bank of America with Exult White says AA’s contract with GM was unique because it was the first time a vendor concluded a finance and accounting contract that brought 17 different countries together in one shared services center. Employees at AA’s shared services center in Barcelona, Spain had to centralize the languages and cultures of those countries into a seamless BPO process.
If there was one single event in the outsourcing world that characterized the year 2000, it was the megadeals that were consummated in the business process outsourcing (BPO) space. Last year BPO vendors inked six landmark deals. They are: Arthur Andersen with General Motors Cap Gemini Ernst & Young with Ontario Power Generation Exult with Bank of America PricewaterhouseCoopers and Exult with BP Amoco PricewaterhouseCoopers with Nortel Networks Spherion with American Association of Retired People…
Often, people new to outsourcing confuse BPO with shared services outsourcing. The two are quite similar except for one big difference: Shared services outsourcing allows a company to outsource a function and keep its eye on its core mission while still keeping this function under its corporate umbrella.
Responding to the need to address simultaneous and often rapid changes in the business environment, Nortel Networks a global leader in telephony, data, e-Business, and wireless solutions for the Internet has turned to PricewaterhouseCoopers (PwC) for business process outsourcing (BPO) services.
When Claude Hartridge makes a BPO presentation to the CEOs of some of Europe’s biggest multinationals, the cost benefits are the factor that typically turns their heads. When Hartridge, BPO Business Development Leader for PricewaterhouseCoopers in London, projects an outsourcing contract can shave anywhere from 25 percent and more of their back office costs, they pay attention.
BPAmoco is one of the world’s leading providers of energy and petrochemicals. As the third largest integrated oil company in the world, it enjoys considerable reach and scale. BPAmoco recognized that its core skills revolve around the products that it markets to its customers. Its accounting and transaction functions are not part of that core. We can certainly get comfortable with a third-party providing that service, allowing us to focus our attention on those things that we are good at and need to be good at, suggests David Hulf, CFO of BPAmoco Oil Europe. But only an outsourcer of equal stature would be able to supply BPAmoco’s needs.
There is a lot of talk about BPO being the business model of the future. Although I don’t think that people necessarily recognize it quite this way, what is unique about BPO is that it is a win all the way around, says Charles Gibbons, who recently joined PricewaterhouseCoopers (PwC).
Business Process Outsourcing: Australians understand the need to be a part of the global economy but because of its isolation it often has troubles reaching those goals. As an island in the middle of the Asia Pacific, Australia sits in not only an economically volatile region, but it is also a long way from its trading partners, says Roger Fisher, general manager, corporate, Australian Department of Finance and Administration. Outsourcing has