Currency exchange rates can confound buyers as they seek savings from Outsourcing. As the rupee continues to be weak against the U.S. dollar this year, the issues of how foreign exchange rates impact offshore outsourcing arrangements has again come to the fore. Will the rupee continue to be weak or will macro economic events cause […]
During the heat of the August monsoon, I traveled to New Delhi to speak at the NASSCOM BPO Strategy Summit. The sights, smells and intensity of India never cease to amaze and delight me. I speak at conferences all over the world including world-class events hosted by Sourcing Interests Group (SIG) and IAOP. All three […]
The Many Flavors of BPO: The business process outsourcing (BPO) industry is growing everyday, with new processes being outsourced and new players entering the market. Allie Young, principle analyst, Dataquest, a Gartner Group company, sums up the situation succinctly.