Tag: productivity

Dell Survey Reveals Context-Aware Security Approach Keeps Business Secure, Employees More Productive

Dell recently announced the results of a global security survey uncovering how common access management processes limit employee productivity and often force employees to find workarounds that expose organizations to greater risk. In fact, 91 percent of business respondents reported that their productivity is negatively impacted by security measures their employer has put in place. […]

By September 16, 2015 Read More →
Disrupter Turned Destroyer: How Mobility is Killing Corporate Productivity

Disrupter Turned Destroyer: How Mobility is Killing Corporate Productivity

Please silence your smartphone and give this article your full attention. For most people these days, that’s easier said than done. Although the proliferation of mobility has untethered global employees from their desks, provided anytime access to the information they need to do their jobs, and given workforces newfound agility, there is a dark side. […]

Unlocking the Value in Application Outsourcing Relationships | White Paper

Unlocking the Value in Application Outsourcing Relationships | White Paper

Although the concept of application optimization is not new, the way companies approach optimization is shifting.  In the past, optimization, if addressed at all, was regarded as a one-time consulting service, handled by an unrelated, third-party vendor.  Today, successful companies are taking a more holistic approach — working with a service provider who can deliver […]

The Nine Shock Waves That Will Hit BPO in the Next 24 Months | Article

The Nine Shock Waves That Will Hit BPO in the Next 24 Months | Article

The big headline in BPO:  The continuing global economic changes are causing a paradigm shift in the way organizations are doing business, according to Dinanath Kholkar, Head, BFS & INS, BPO Services, Tata Consultancy Services (TCS). “Higher returns on investments, faster turnaround times and the need to reach out to emerging markets are the need […]

Indian Providers and the Elusive Productivity Issue | Article

Indian Providers and the Elusive Productivity Issue | Article

Indian BPOs got their start competing on price. Now there are geographies that offer even lower prices. At the same time, buyers’ shopping criteria includes more than just price. How are BPOs adopting to the new pressures? Here are four major world trends affecting Indian BPOs and their productivity goals. 1.  The changing marketplace “The […]

Managing Enterprise Mobility in a Bring-Your-Own-Device World: Trends, Challenges and the Role of Outsourcing | Article

Managing Enterprise Mobility in a Bring-Your-Own-Device World: Trends, Challenges and the Role of Outsourcing | Article

It is the era of the 24/7 employee – but no one seems to be complaining. Cloud computing, collaboration convergence and the need for access-on-the-go have driven a surge in mobility technologies. Instead of wanting to “get away from it all,” people want to take it all with them – accessible through the lightweight devices […]

Eight Biggest Areas of Risk for Buyers of Outsourcing Services | Article

Eight Biggest Areas of Risk for Buyers of Outsourcing Services | Article

New delivery models, new pricing models, service providers’ new marketing strategies, moving up the value chain to intellectual arbitrage, new technologies, real-time customer interaction, globalization, and new standards and regulations – these factors set the stage for risks for buyers of outsourcing services in the next two to five years. (Read Forces of Change Shaping […]

Leveraging the Service Desk to Control the Cost of IT Non-conformance | White Paper

Leveraging the Service Desk to Control the Cost of IT Non-conformance | White Paper

In most organizations, a considerable amount (often 40 percent) of the IT budget is tied up in non-conformance-related projects – fixing things that were not done right the first time. A traditional help desk actually promotes non-conformance by taking a narrow view of a user issue and focusing on mitigating the symptoms instead of true […]