Tag: provider selection process

Lifting the Winner’s Curse

Lifting the Winner’s Curse

Unlike most auctions, both buyers and service provicers in an IT outsourcing transaction pay if the winning service provider offered an irrational price to get the deal. Stephen Dunn offers tips to buyers on how to avoid the winner’s curse.

Assessing Cultural Fit during the RFP Process – “No-Divorce” Outsourcing | Article

Assessing Cultural Fit during the RFP Process – “No-Divorce” Outsourcing | Article

A good cultural fit is one of the most important hallmarks between a successful and unsuccessful outsourcing relationship. Cultural fit assessment is far less structured than defined processes that help you quantitatively evaluate the service provider’s solution, capabilities and pricing. To decide whether your company and the service provider will have a comfortable cultural fit, […]

Avoiding the Dark Side of Help Desk Outsourcing | White Paper

Avoiding the Dark Side of Help Desk Outsourcing | White Paper

Outsourcing a help desk can appear to be an easy strategy for reducing cost and improving service levels. However, there are significant challenges and pitfalls that can erode the return on investment. The top challenge is partnering with the right vendor. This white paper pinpoints the 11 biggest mistakes that companies make when choosing an […]

Start-up Healthcare Company Overcomes Risks and Captures Success in Outsourced R&D | Article

Start-up Healthcare Company Overcomes Risks and Captures Success in Outsourced R&D | Article

Innovation is the lifeblood of entrepreneurial companies such as Inherited Health™, an online resource for information about health risks, but it’s also imperative that such companies deliver new products to the market in a short time frame and at the lowest cost. Those were the business challenges – along with having only a handful of […]

Sonoco Found HR Outsourcing Has Changed to Serve Midsized Firms Better | Article

Sonoco Found HR Outsourcing Has Changed to Serve Midsized Firms Better | Article

Small and midsized businesses often have the same human resources challenges that much larger companies have. They grow by acquisition and have to standardize their human resources (HR) when they get a new family member. They have to change how they approach HR when they become global enterprises. Outsourcing often provides the answer. But it […]

Combating the “Hidden” Costs of Managing Outsourcing | Article

Combating the “Hidden” Costs of Managing Outsourcing | Article

Industry media, especially over the past two years, often points out that a significantly high number of outsourcing arrangements do not deliver the promised cost savings due to “hidden” costs associated with managing the relationship. This is especially true, the reports state, in outsourcing relationships with an offshore delivery component, where administrative costs increase due […]

Is Your Outsourcing Initiative Designed to Succeed? | White Paper

Is Your Outsourcing Initiative Designed to Succeed? | White Paper

Buyers are sourcing more operations than ever before, so it is increasingly important that they manage outsourcing initiatives to eliminate issues that can diminish their return on investment and extend the intended value of each outsourcing relationship. This paper discusses targeted considerations in outsourcing readiness and supplier due diligence to avoid common outsourcing pitfalls and […]

Outsourcing Center Decision Perspectives on Service Provider Selection | White Paper

Outsourcing Center Decision Perspectives on Service Provider Selection | White Paper

A study of 65 buyers in Outsourcing Center’s 2009 Outsourcing Excellence Awards program revealed an important differentiation in service providers’ mindsets and the way they address problems or opportunities. This Decision Perspectives briefing describes the characteristics in both mindsets along with how they differ in handling issues that arise in an outsourcing relationship. This briefing […]

Guidelines for Maximizing Your Return on Remote Infrastructure Management Outsourcing (RIMO) | White Paper

Guidelines for Maximizing Your Return on Remote Infrastructure Management Outsourcing (RIMO) | White Paper

Why do some organizations achieve more value from outsourcing than others? The answer to this question – in a RIMO context – is the focus of this white paper. Essentially, the buyer controls the amount of the ROI in a Remote Infrastructure Management Outsourcing (RIMO) arrangement because the buyer’s up-front decisions – before signing a […]

Days that Outsourcing Buyers Want to Forget – Study Reveals Important Factors in Service Provider Selection Criteria | Article

Days that Outsourcing Buyers Want to Forget – Study Reveals Important Factors in Service Provider Selection Criteria | Article

You know the feelings that surround a day you’d like to forget. Stress. Anxiety. Embarrassment. Regret. Revisiting a decision. Now place all of that in the context of an outsourcing relationship on a day when something goes wrong – really wrong. A revenue-generating, ERP, or payroll system goes down. A hurricane or tsunami wipes out […]

Study Shows Outsourcing Best Practices are Changing | Article

Study Shows Outsourcing Best Practices are Changing | Article

In outsourcing, “best practices” are a method, procedure, activity, technique, or process known to produce desired outcomes. Who deems them to be the “best?” Often, it’s an industry or association regulation or recommendation. Sometimes, it’s an expert opinion such as those from an analyst or consulting firm; at other times, it’s a service provider or […]

The Nuts and Bolts of Collaborative Outsourcing Relationships | Article

The Nuts and Bolts of Collaborative Outsourcing Relationships | Article

This article examines three outsourcing relationships and presents the nuts and bolts that enable collaboration. The three relationships share their keys for successful collaboration from the aspects of service provider selection criteria, aligning interests for the long term, and effective communication.

How Outsourcing Helped a Utilities Company Save $16 Million While Lowering Security Risk, Improving Client Satisfaction, and Flexibly Working through an Extremely Challenging Acquisition | Article

How Outsourcing Helped a Utilities Company Save $16 Million While Lowering Security Risk, Improving Client Satisfaction, and Flexibly Working through an Extremely Challenging Acquisition | Article

PSEG wanted to increase value on IT spend and tasked CompuCom with providing end-user support services to more than 11,000 users across 85 locations. They’ve worked flexibly together to ensure their interests remain aligned in developing solutions that increase productivity and decrease down time. Within three years, PSEG realized $16 million in IT services cost savings.

How Financial Incentives Encouraged the Revenue Cycle Staff to Bring in Extra Millions | Article

How Financial Incentives Encouraged the Revenue Cycle Staff to Bring in Extra Millions | Article

Northern Arizona Healthcare wanted to become one of the top three hospitals in Arizona. Today its executives believe it is as good as any hospital in America. Its new IT system provides easy-to-access, real-time data for its medical staff. The hospital established a $1 million annual bonus if Perot Systems met four stringent financial criteria in its revenue cycle work.

A Tale of Three Hurricanes: Transforming IT So Even a Congressman Notices | Article

A Tale of Three Hurricanes: Transforming IT So Even a Congressman Notices | Article

Springhill Medical Center hired Eclipsys to overhaul its IT. Medication errors fell 80 percent and infection rates fell by two-thirds. ER customer satisfaction soared from 11 to 92 percent. System availability went from 56 to 99.999 percent. And the new electronic medical records helped the Alabama hospital weather Hurricane Katrina.

How an SMB Helped GSA Combine 39 Contracts into One and Adopt Commercial Standards | Article

How an SMB Helped GSA Combine 39 Contracts into One and Adopt Commercial Standards | Article

When Catapult entered the scene, the GSA had 39 vendors, 12 versions of its e-mail client, and 15 help desks. Each of the 11 regional offices provided its own IT infrastructure services with differing data security standards. Today, GSA has one IT contract and a consolidated infrastructure. Plus, outsourcing has saved American taxpayers $15 million a year.