The Oklahoma Department of Human Services used paper claims to process payment to 4,300 childcare providers who watched 43,000 kids. Some had to wait six weeks to get paid! In addition, childcare claims accounted for 20 percent of the workload but took 80 percent of its time. Fraudulent claims totaled $10 million a year. A ground-breaking IT system the department created with ACS fixed everything.
Illinois’s Governor announced drivers did not have to wait more than 15 minutes to pay tolls; the only way to make this possible was to use an electronic toll-collection system. The Tollway needed an e-Commerce solution. When tolls were about to double, the Web site saw a 1,200 percent increase. Read how Unisys made it happen.
ACS collects child support payments for the state, which increased scope and added customer care. Soon after that transition, Hurricane Katrina hit. ACS went into overdrive to get child support payments to parents, many of whom had fled the state.
Learn how the State of California Judicial Branch addressed maintaining a leadership position even though 75% of its managers and executives will become eligible to retire in the next ten years.
Five key things organizations should consider when transforming their business to increase productivity, reduce costs and automate services.
Outsourcing cannot succeed unless both parties’ interests are aligned and they can manage to overcome inherent conflicts. In deals with government clients, there will always be an inherent conflict of interests. We studied a highly successful Canadian government relationship. This article shares their relationship best practices and framework that keeps their interests aligned.
Washington’s 211 phone system can rapidly scale up in a disaster, then back during normal times. If one of the call centers is down because of an emergency situation, the system automatically routes the caller to the next available person, even if at a different regional center. None of this was possible without outsourcing.
The City of Minneapolis and Unisys won the Best First Steps Outsourcing Excellence Awards in 2004. We went back to see how the relationship has progressed. Did outsourcing really help the citizens of Minneapolis?
The Chicago Park District teamed up with Unisys to help guide its future evolution. The Chicago Park District successfully leveraged technology to bring value to the day-to-day operations requires a comprehensive technology solution offering increased availability, reliability, flexibility and scalability.
The City of Charlotte recognized that creating a single point of-contact for end-user IT support would not only reduce costs and enhance the quality of service to end-users, but would allow the City to better leverage technology across all business units.
Hurricane Katrina displaced almost a million Gulf Coast residents, including thousands of children. The National Center for Missing and Exploited Children found itself overwhelmed, unable to handle the drastic uptick in the number of searches. The quasi-government agency turned to its technology outsourcing partners for immediate help.
Government outsourcing deals in the US have taken on significant new characteristics. Here are the big changes that put government deals on a par with commercial deals.
Wake County, North Carolina wanted to get a more accurate sense of its homeless and help them better. The county government and 16 non-profit and faith-based organizations worked with Softscape to develop and host a management information system. It’s been so successful New York City and Chicago adopted it, too.
Many parents in El Paso County, Colorado, don’t want to pay child support; the county has the second largest case load in the state. Outsourcing enforcement improved collections when the supplier offered performance awards to its staffers. And the kids won, too.
Unfortunately for the city of Falls Church, Virginia, major IT employers like AOL are in its backyard, making high tech hiring brutal. Half the IT department was vacant before outsourcing solved the problem.
The Land Registry wanted to add PCs to its 24 offices throughout the UK in just eight months. It formed a public/private partnership with HP to get the job done. Outsourcing, however, brought even more benefits to the government agency.
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