Tag: reengineering

iGATE’s Differentiation in Delivering Value to Customers | Article

iGATE’s Differentiation in Delivering Value to Customers | Article

iGATE is enjoying significant growth and currently performing strongly in the market with a 200%+ increase in stock price since 2009 and market cap increasing from $300 million to nearly $1 billion. I spoke with David Kruzner, Senior Vice President, about the way iGATE goes to market, its differentiation, and how its customers benefit from […]

Document wastage. | White Paper

Document wastage. | White Paper

Today, all areas of business spending are under scrutiny. In most organizations, document production is riddled with inefficiencies and, therefore, costs increase. In addition, a sizable proportion of the cost of document output is unnecessary, but most organizations don’t know where that drainage on profit is occurring. Pitney Bowes’ research and modeling work estimates that […]

Positive Revenue Analytics in Freight Transportation: Delivering Bottom-Line Impact | White Paper

Positive Revenue Analytics in Freight Transportation: Delivering Bottom-Line Impact | White Paper

The U.S. freight transportation industry is saddled with inefficiencies in addition to challenges such as volatile fuel cost, overcapacity, and driver retention. A major focus of the industry is preventing revenue leakage and missed revenue opportunities at the various stages of the order-to-cash cycle (billing, audit, rating, pricing, invoicing, and collections) as well as maximizing […]

Process-Centric Back Office Transformation | White Paper

Process-Centric Back Office Transformation | White Paper

Most financial institutions evolved their back office in a product-centric manner as they added new products, territories, and engaged in mergers and acquisitions. Consequently, their back-office environment is full of complexities, added costs, and inflexibility. Because the underlying processes are fundamentally flawed by the multiple operating complexities, the conventional approach of making incremental changes and […]

In Tight Times, Ignoring Process Improvement Increases Business Risk | White Paper

In Tight Times, Ignoring Process Improvement Increases Business Risk | White Paper

Tough economic times often become a stimulus for companies to better manage their business and ensure that IT expenditures align with business needs and strategic growth goals. This white paper discusses the strategy of establishing a project management office (PMO) to ensure IT investments address both near- and long-term needs. In the paper, CDI IT […]

New Contact Center Management Solution Enables Social CRM, Streamlines Processes, and Ensures Cost-Effective Flexibility | Article

New Contact Center Management Solution Enables Social CRM, Streamlines Processes, and Ensures Cost-Effective Flexibility | Article

Today’s contact centers drive revenue and build customer relationships. Management of processes in those centers (whether outsourced, hybrid, or internal centers) is now easier and less costly using VContactCenter. This new CRM solution also facilitates capturing and managing data from social media such as Twitter, makes it easy to segment data, and provides multi-language yet standard capabilities for globalization.

Outsourcing Accounts Payable Yields Operational Efficiency and Happy Vendors for G&K Services | Article

Outsourcing Accounts Payable Yields Operational Efficiency and Happy Vendors for G&K Services | Article

G&K Services stored its paper accounts payable at offsite storage facilities. If there was an invoice dispute, it could take several weeks to resolve because of the inefficient paper retrieval process. Then it outsourced. Now authorized personnel can seamlessly retrieve archived documents with a single click.

Take 2: Online Hotel Retailer Increases Success Formula by Offering More Personal Service | Article

Take 2: Online Hotel Retailer Increases Success Formula by Offering More Personal Service | Article

David Litman, the founder of hotels.com, was itching to get back in the game after selling his company. He changed the business model the second time around, relying on people as well as the Web to book travel deals. Outsourcing to Working Solutions made it possible–and successful.

Outsourcing Alleviates Logistical Growing Pains | Article

Outsourcing Alleviates Logistical Growing Pains | Article

Success threatened Wellington Technologies. The HP maintenance provider signed a big contract, but the scope of the win was beyond the capabilities of its existing parts delivery system. And the fact that its parts delivery agreement had penalties didn’t help. After paying those penalties, the company outsourced to meet its delivery challenges and enhance its capabilities.

Document Process Management: The Case for an Integrated Lifecycle Approach | White Paper

Document Process Management: The Case for an Integrated Lifecycle Approach | White Paper

Documents are vital assets of an organization, yet many organizations do not conduct assessments to analyze, streamline, and optimize their document processes. Managing document workflow often results in hidden costs and impediments to productivity. This white paper discusses Document Process Management (DPM), an outsourcing strategy that enables organizations to reduce costs, increase productivity, management document […]

Best Practices for Risk Mitigation in Outsourcing Transitions | White Paper

Best Practices for Risk Mitigation in Outsourcing Transitions | White Paper

Both phased and big-bang approaches to the outsourcing transition phase have advantages and pitfalls. This fourth paper in Outsourcing Center’s Best Practices Series, based on studies in the Outsourcing Excellence Awards program, discusses key challenges, lessons learned, and best practices for reducing risks in the transition or migration phase.

Finance and Accounting Outsourcing of the Future: More Technology-Enabled Processes and a New Supplier Landscape | Article

Finance and Accounting Outsourcing of the Future: More Technology-Enabled Processes and a New Supplier Landscape | Article

Verticalization. Major changes in the supplier landscape. Melding process and technology to boost FAO processes to the next level. Here is what our experts are predicting. Ritesh Idnani, Vice President and Head, Global Sales and Marketing for Infosys BPO, believes finance and accounting outsourcing (FAO) will grow because of four drivers: the deepening of current […]

The Nuts and Bolts of Collaborative Outsourcing Relationships | Article

The Nuts and Bolts of Collaborative Outsourcing Relationships | Article

This article examines three outsourcing relationships and presents the nuts and bolts that enable collaboration. The three relationships share their keys for successful collaboration from the aspects of service provider selection criteria, aligning interests for the long term, and effective communication.

Logistics Outsourcer Helps Consumer Electronics Retailer Deliver the Goods | Article

Logistics Outsourcer Helps Consumer Electronics Retailer Deliver the Goods | Article

GoldLantern designs Bluetooth and iPod/MP3 devices, which it sells through distribution agreements with Fry’s Electronics, Costco, Wall-Mart, and Micro Center. Thanks to outsourcing the distribution and logistics to Suddath Logistics/Centra Worldwide, the company operates with less than 15 employees.

Supplier Keeps Mailrooms Safe at Verizon Wireless | Article

Supplier Keeps Mailrooms Safe at Verizon Wireless | Article

Océ Business Services has handled its share of emergencies for Verizon Wireless, including the anthrax scare after 9/11 and the ravages of Hurricane Katrina. And its improved processes have generated savings of $1.5 million rather than the projected $300,000 – exceeding expectationss by 500 percent. Read why this relationship succeeds.

F&A Data Management Provider Keeps Brinker International Cookin’ by Archiving and Analyzing Its Data | Article

F&A Data Management Provider Keeps Brinker International Cookin’ by Archiving and Analyzing Its Data | Article

Brinker International serves more than one million guests in its 1,700 restaurants daily. In 2004, data integration was paper intensive and manual and began to encroach on the Brinker dining experience itself. Outsourcing data management was its recipe for success.